Principal Consultant- Network Operations & Engineering

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Principal Consultant- Network Operations & Engineering
In this role you will be responsible for supporting the network operations 24X7 for internal IT. You will be working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive/reactive). You will work Incident Management Problem Management for each incidents/tickets and need to ensure the high uptime to the business. Your role will network L2 and need to work on various current/upcoming technologies (explained below) to support business needs.
Responsibilities
The candidate should be holding exp at hardcore 24X7 network Ops experience
Front-end face for Genpact Network Team while participating in internal P1/P2 Incident resolution bridge call
Participate in Bridge calls with clients for joint troubleshooting of network issues
Work with different Vendors and service Provider for faster and accurate resolution
Playing key role for network related incidents and providing key inputs for Problem Management
Identifying open risk in the production network and provide input for mitigation
Documenting all Changes done in production environment through Change Management process
Must have worked on large scale infra
Candidate must have worked/handled the IT projects
Global customer interaction is one of the key expectation from candidate
The candidate should hold very rich experience in corporate LAN & WAN infra
Candidate must have worked on the latest technologies (Cloud ACI SDN and SDWAN)
He/she need to lead function and drive the project/operations end to end
Candidate should be very strong in written & oral communication
Hands-on experience on Cisco Routers (ASR/ISR Series) and Switches (6500/4500/3850 Model)
Candidate must have work experience in implementing/troubleshooting Routing (Static EIGRP BGP and Policy Based routing) and Switching issues (VTP/STP)
Fluency in English with good interpersonal skills and ability to communicate effectively
Demonstrate positive attitude take initiative towards learning and accepting new challenges
Willing to work in 24*7 environment in all technology domains
Ability to understand analyze and resolve problems quickly with focus towards customer centricity
Self-motivated and firm believer in team spirit.
Can face challenging circumstances with confidence and able to deliver better in stressful environment
Excellent time management and ability to handle multiple concurrent tasks with minimal supervision
Basic understanding of Network protocols and devices (LAN WAN Routing Switching Firewall)
Basic understanding of Cloud computing Windows/Linux Server Technology Storage Virtualization and Hardware
Qualifications we seek in you!
Minimum Qualifications
Graduate in engineering/IT
Preferred Qualifications/ Skills
CCNA (Must)
CCNP Routing and Switching (Good to have)
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.