Associate Manager, Technical Account Management (mfd)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Red Hat EMEA Technical Account Management team is looking for an Associate Manager to join us in this role you will manage a team of Technical Account Managers who focus on customer success product adoption and supporting the subscription renewals. Youll work with your peers around the world to guide initiatives and continually develop their professional skills. As an Associate Manager youll need to demonstrate leadership and build on your own experience to inspire enable and develop your team members.
What you will do:
Provide direction coaching and mentoring to increase your teams capabilities develop their competencies and ensure that goals and expectations are met
Manage recruit train and develop your team
Manage the collection aggregation interpretation and reporting of organizational performance metrics to be used by management and operational leaders to guide strategic business decisions
Provide guidance to associates within the established company policies; recommend changes to policies and procedures
Promote and guide continuous professional and personal development of team members
Support sales cycles across our portfolio of offerings work with the sales teams on understanding the subscription consumption and work throughout the year to maximize the value our customers are getting from their TAM subscriptions
Actively promote and introduce the Red Hats technical account management service and support the sales teams in helping customers understand the value add of this service
Maintain the appropriate levels of gross margin for the technical account management business within your region
Ensure that critical escalations are handled in a timely and customer-centric manner
Build and maintain relationships with our customers
What you will bring:
Ability to identify potential develop people motivate and build a team
Fluent German and very good written and verbal communication skills in English
Excellent problem-solving communication presentation and time management skills
Ability to collaborate effectively with associates from diverse cultural backgrounds
Good business sense and understanding of financial indicators
High-level technical understanding of our portfolio
People management experience is a plus
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
Manager
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
We revolutionized the operating system with Red Hat® Enterprise Linux®. Now, we have a broad portfolio, including hybrid cloud infrastructure, middleware, agile integration, cloud-native application development, and management and automation solutions. With Red Hat technologies, compa ... View more
