Field Service Associate – Merchant (Fixed Term, Jan 5 – Feb 20)

Our Merchant Team makes sure that everything runs smoothly at our 800 corporate customers and that hygiene standards are met for all FELFEL fridges and Gavetti coffee machines.

Youll be coordinated by our Dispatcher Team which creates daily routes for each Merchant. On a typical day youll visit 58 corporate customers check on site that everything is working with the FELFEL fridge and the Gavetti coffee machine and restock utensils if needed. Since we are regionally organized throughout Switzerland your starting point is flexible and we adapt route planning as best as possible to your home location. Depending on needs your region may change at short notice. Most important of all: after your visit the FELFEL fridges and Gavetti coffee machines look clean inviting and ready to enjoy!

The team motto: go the extra mile give everything possible to make our customers happy :)

Fixed-term: January 5 February 20 2026
Workload:80100%
Location:Zurich

• Corporate customer visits:As a FELFEL Customer Merchant you independently visit FELFEL locations at companies across Switzerland in our FELFEL e-vans. You are the FELFEL face on site for our customers.
• Fridge maintenance: On site you carry out service checks control inventory thoroughly clean the fridge ensure hygiene standards are met and restock cutlery and utensils.
• Planogram changes: You implement updates by adding new features or adjusting existing elements so that the fridge always looks modern and attractive.
• Coffee machine service: You clean the Gavetti coffee machine and its components (milk cooler base unit etc.) restock cream and sugar and make sure the decoration around the machine looks tidy and appealing.
• Recycling:You ensure the recycling station is correctly set up and functioning and you empty the recycling bags (or take them with you in the truck). Occasionally youll deliver larger loads to our recycling partner.

• Service experience or experience in a similar customer-facing industry is a plus
• Warm personality: you spread Customer Happiness always starting with a smile
• Availability at least two full days per week
• We also welcome parents with kids scheduling is flexible if changes come up
• Reliability independence attention to detail precise working style
• Initiative and common sense
• Confident driving larger cars/small vans (category B license). If youre not yet a parking pro no worries free training provided ;-)
• Fluent in English is a must - Germanor French is a plus
• Non-smoker - we dont want you to smell like cigarettes neither at work nor at customer meetings. After all FELFEL is about good food.
• Valid work permit or Swiss passport

• CHF 25.00 per hour (fixed-term)
• Insights into Operations Customer Excellence and Sustainability in a dynamic food-tech company
• Internal Customer Excellence training
• Responsibility from day one and plenty of independence
• Sightseeing tours across Switzerland ;-) Youll be everywhere
• Lots of delicious food just a few steps away from your desk - we make your gastronomic dreams come true
• Best barista coffee and tea for the whole team thanks to our innovative Gavetti coffee machine