Service Coordinator

Bloomington, IN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Service Coordinator (Scheduling) - Home Instead Bloomington IN

Make a Real Difference: Join Our Mission to Enhance Senior Care!

Are you a highly organized empathetic and detail-oriented professional looking for a meaningful career in the thriving senior care industry Home Instead (Klipsch Senior Care LLC) in Bloomington IN is seeking aService Coordinatorto play a vital role in connecting our clients with extraordinary in-home care.

Your work will directly contribute to our goal of expanding compassionate care for aging adults and fostering a high-quality culture supporting our vision ofMaking lives better: every day every interaction.

Key Responsibilities: The Heart of Our Operations

As the Service Coordinator you are the cornerstone of our service delivery ensuring seamless scheduling and the highest quality matches between our clients and Care Professionals.

Scheduling and Relationship Building:Create and maintain client and Care Professional schedules focusing on creatinghigh-quality matchesand fosteringextraordinary relationships.
Quality Assurance & Logistical Support:Design test and implement a responsive contingency plan to ensure100% maintenance of Service Hours.
Communication Hub:Answer incoming calls in a friendly professional and knowledgeable manner. Communicate openly and effectively with colleagues Care Professionals clients and family members.
System Management:Monitor mediate and log all client and Care Professional activity utilizing the software system. Enter and maintain accurate records in the software system.
Issue Resolution:Follow up with all client and Care Professional issues to ensure their problems are resolved.
Service Enhancement:Recognize opportunities toincrease service hoursand client loyalty to enhance the quality of care. Field new client inquiries as needed.
Team Support:Contribute to the development and engagement of Care Professionals helping to maintain a positive and supportive work environment.

What You Bring (Qualifications & Skills)

The ideal candidate will embody our core values: Empathy Caring Respect Love Integrity Positive Energy Passion Patience Persistence Professionalism and Community Focus.

Experience & Education:
- Priorscheduling experienceis required.
- Associates degree preferred.
- One year of facilitation/training experience or equivalent combination of education and work experience may be considered.
Technical Proficiency:
- Experience withMicrosoft Teamsand other virtual meeting platforms is required.
- Proficiency in computer skills including client care systems scheduling softwareWord andExcelis a must.
Core Skills:
- Excellentoral and written communication skillsand the ability to listen effectively.
- Ability to workindependently maintainconfidentiality andmeet deadlines.
- Demonstrate sound judgment gooddecision-making and effectiveinterpersonal skills.
- Strongorganizationaland prioritization skills.
Professional Requirements:
- Must be able to workevenings or weekends as required.
- Ability to pass a criminal background check MVR check and drug screen.

Why Join Klipsch Senior Care LLC d.b.a. Home Instead

Joining our team means youll be part of an organization that truly cares about its employees and the seniors we serve.

Culture:Work in a positive supportive and mission-driven environment.
Growth:Ongoing training and opportunities for career advancement.

To Apply:Submit your resume and application online. We look forward to reviewing your qualifications and inviting you to become a valued mentor and trusted resource in our community.

Klipsch Senior Care LLC. d.b.a. an independently owned and operated Home Instead franchise. Your employer is Klipsch Senior Care LLC not Home Instead Inc.

Required Experience:

Service Coordinator (Scheduling) - Home Instead Bloomington INMake a Real Difference: Join Our Mission to Enhance Senior Care!Are you a highly organized empathetic and detail-oriented professional looking for a meaningful career in the thriving senior care industry Home Instead (Klipsch Senior Care ...