Director of Operations

Location: Easton Town Center Columbus OH
Status: Full-Time Exempt
Reports To: General Manager

Be Part of the Legacy. Build the Future of Easton.

Easton Town Center is one of the nations most recognized retail and mixed-use destinationsan environment that blends world-class experiences hospitality design and placemaking. We are looking for a Director of Operations who thrives in complex environments leads with vision and precision and understands the art and science of operational excellence.

This is not a back-of-house behind-the-scenes role. This is a frontline leadership position responsible for shaping how millions of guests hundreds of tenants and multiple stakeholders experience Easton every day. You will protect and enhance one of the most iconic properties in the Midwestits infrastructure its beauty its efficiency and its long-term value.

If you lead with intention innovate with purpose and want your work to be seen felt and appreciated across an entire city-within-a-city this role is for you.

What Youll Lead

Operational & Team Leadership

You will guide a team of managers across Maintenance & Repair Operational Services Infrastructure & Preventative Maintenance and Grounds & Landscapingbringing clarity alignment and momentum to a 24/7 operation.

• Build and develop strong leaders and bench strength.

• Drive accountability safety and performance.

• Set KPIs that matterand deliver results that last.

Property & Asset Operations

You will oversee every system that keeps Easton running smoothly reliably and beautifully.

• Garages surface lots life safety HVAC plumbing electrical escalators/elevators and fleet.

• Full preventative maintenance programs and smart work order practices.

• Routine inspections that uphold Eastons signature standard of excellence.

Capital Planning & Major Systems

You are the strategic mind behind multimillion-dollar decisions that protect Eastons long-term health.

• Create and manage capital plans for HVAC roofing roadways electrical and other infrastructure.

• Ensure major projects are scoped bid and executed flawlessly.

• Partner closely with Development and Tenant Coordination on projects happening in a live high-profile environment.

Grounds Landscaping & Environmental Stewardship

Eastons outdoor environment is one of its most defining features. Youll shape its beauty and sustainability.

• Landscaping strategy seasonal displays furnishings irrigation and exterior amenities.

• Snow/ice removal sweeping stormwater and cleanliness standards.

• Support initiatives that reduce waste and conserve water/energy.

Vendor Contract & Association Management

You will manage mission-critical vendor relationships and ensure seamless collaboration with the Easton Association.

• Oversee RFPs scopes of work compliance and scheduling.

• Ensure safety insurance and overnight protocols are consistently enforced.

• Support ARC reviews lighting standards inspections and reporting.

Financial Performance & Data-Driven Decisions

• Lead CAM and capital budget development and forecasting.

• Approve purchasing and monitor budget performance.

• Use work order analytics utility data and inspection trends to optimize operations and control costs.

Safety Risk & Emergency Preparedness

• Ensure proper documentation of incidents inspections and corrective actions.

• Support risk mitigation programs.

• Partner with Public Safety during weather events outages or life safety situations.

Tenant Guest & Stakeholder Relations

You are a critical bridge between Operations and the guest/tenant experience.

• Resolve tenant operational issues quickly and professionally.

• Communicate property updates and construction impacts.

• Collaborate with Guest Experience & Marketing to ensure Easton always looks and feels exceptional.

Systems Technology & Innovation

• Optimize work order systems BAS and property technologies.

• Identify process improvements and implement best practices.

• Enhance reporting recordkeeping and communication systems.

What You Bring

• Bachelors degree required; preferred in Business Engineering Construction Facilities or similar.

• 710 years of progressive operations/facilities/property management leadership.

• Experience in large-scale campus-style mixed-use or public-facing environments is a strong plus.

• Proven ability to lead managers and 24/7 operational teams.

• Expertise with capital planning vendor management budgeting and construction/tenant coordination.

• Tech-savvy with Excel Outlook work order platforms and building automation systems.

Competencies That Drive Success

• Strategic thinking with flawless execution

• Leadership that elevates people and operations

• Service mindset with a guest and tenant focus

• Strong financial and business acumen

• Collaboration influence and professional communication

• Problem solver with creativity and resilience

• Meticulous attention to detail

Work Environment

This role is dynamicyou will move seamlessly between office spaces mechanical rooms rooftops garages exterior grounds and active construction zones. You should be comfortable with varying weather conditions heights occasional noise and walking a large campus daily.

Physical requirements include regular talking/hearing frequent walking and standing and occasional lifting up to 25 pounds.

Why Easton

Because this role isnt just about maintaining a propertyits about leading one of the most well-known experiential environments in the country. Your impact will be visible meaningful and directly tied to Eastons continued status as a best-in-class destination.

Other Notes

This job description isnt exhaustive. Like Easton itself the role will evolveflexibility and adaptability are key.