IT Contractor
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Who we are
The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfireswith longer fire seasons drier fuels and faster windsnew ignitions spread faster and put more communities at risk. Today most wildfires are detected by bystanders and reported via 911 meaning it can take hours to detect a fire verify its exact location and size and dispatch first responders. Fire authorities need a faster way to detect confirm and pinpoint fires so that they can quickly respondpreventing small flare-ups from becoming devastating infernos.
About Pano: We are a 130 person growth-stage hybrid-remote start-up headquartered in San Francisco. We are the leader in early wildfire detection and intelligence helping fire professionals respond to fires faster and more safelywith the right equipment timely information and enhanced coordinationso that they can stop a new ignition before it grows. Pano AI combines advanced hardware software and artificial intelligence into an easy-to-use web-based platform. Leveraging a network of ultra-high-definition 360-degree cameras atop high vantage points as well as satellite and other data feeds Pano AI produces a real-time picture of threats in a geographic region and delivers immediate actionable intelligence.
Pano AI is on TIMEs list of the 100 Most Influential Companies of 2025! MIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024 and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. Weve also been featured in the Wall Street Journal Bloomberg and CNBC News. Pano AIs dozens of government and enterprise customers span 16 states in the U.S. five states in Australia and BC Canada and we are currently monitoring over 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures Liberty Mutual Ventures Tokio Marine Future Fund Congruent Ventures Initialized Capital Salesforce Ventures and T-Mobile Ventures. Learn more at
The Role
Pano AI is looking for an experienced IT Contractor to lead desktop support operations and ensure a reliable secure and seamless technology experience for employees. This role focuses on delivering outstanding end-user support maintaining device compliance and keeping our IT environment running efficiently across a distributed workforce.
What youll do
- Serve as the primary point of contact for all desktop support needs across Mac and Windows devices.
- Troubleshoot and resolve hardware software and connectivity issues quickly and effectively.
- Manage device onboarding provisioning and deprovisioning processes through MDM (e.g. JumpCloud).
- Maintain compliance with IT security standards including patching endpoint protection and asset tracking.
- Coordinate with vendors and internal teams for escalations and system improvements.
- Document and continuously improve support processes to enhance efficiency and user satisfaction.
What youll bring
- 3 years of hands-on IT support experience preferably in a SaaS or startup environment.
- Strong knowledge of macOS and Windows troubleshooting Google Workspace Jira Okta and MDM systems.
- Excellent communication and customer service skills; able to support a remote fast-paced team.
- Familiarity with ISO 27001 or SOC 2 compliance requirements is a plus.
$49 - $49 an hour
Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Contract
Key Skills
- Computer Hardware
- Network Management
- Active Directory
- LAN
- Firmware
- Computer Networking
- POS
- Windows
- Software Troubleshooting
- Operating Systems
- Micros POS
- Analytics
About Company
Improve wildfire & bushfire response with Pano's early detection & intelligence system. Equip first responders with data for faster, safer coordinated action.
