Job Title: Data Engineer Dynamics 365 Customer Insights & Power BI
Experience: 5 - 7 years
Time Zone: Starts from 7:00 AM IST (Australian shift)
Role Summary:
As a Data Engineer specialising in Microsoft Dynamics 365 Customer Insights and Power BI you will play the role as a developer and an analyst. Your primary responsibility will be to develop manage and optimize our Microsoft Customer Insights platform ensuring it effectively captures and analyzes customer data. Additionally you will utilize Power BI to create insightful data-driven reports and semantic models that inform our business strategies and enhance customer engagement. This role requires a unique blend of technical expertise analytical thinking and a deep understanding of our customers needs.
Key Responsibilities:
Customer Insights Platform Development and Management:
-Configure and customise Customer Insights platform to align with company-specific business processes and KPIs.
-Collaborate stakeholders to integrate Customer Insights platform with data sources.
-Manage user access security and data governance protocols in adherence to company policies and regulations.
Azure Data Engineering:
-Design implement and maintain data pipelines to ingest data from various sources (CRM transactional systems etc.) into Dynamics 365 Customer Insights and our Azure Synapse and MS Fabric
-Design develop and maintain scalable API-based data pipelines in Azure using Data Factory Synapse and pyspark to ingest transform and integrate data from diverse external systems into data platform
-Develop and maintain scalable data architecture and optimized data models to enable efficient storage integration and analytics
-Ensure data quality consistency and integrity throughout the data lifecycle.
Data Analysis and Insight Generation:
-Conduct in-depth analysis of customer data within Customer Insights platform and other integrated sources as direct by marketing and product teams.
-Identify trends patterns and anomalies that shed light on customer behaviour preferences and buying journeys.
-Develop and deliver compelling insights and recommendations to marketing and product teams to optimize customer acquisition retention and engagement strategies.
Power BI Visualization and Reporting:
-Create insightful Power BI reports semantic models and dashboards that effectively communicate KPIs trends and analysis results to stakeholders across various levels.
-Master DAX calculations and advanced Power BI functions to build complex models.
-Ensure reports provide actionable insights and are visually engaging interactive and user-friendly.
-Design data refresh schedules and implement a robust data quality assurance process.
Collaboration and Best Practices:
-Proactively collaborate with business groups to understand their analysis needs and translate them into effective solutions using Customer Insights and Power BI.
-Stay informed of the latest developments in Dynamics 365 Customer Insights and Power BI and explore new features for potential application.
-Train users on the Customer Insights platform and Power BI reports to promote data-driven decision-making across the organization.
Requirements:
-Bachelors degree in computer science Data Analytics Information Technology or a related field.
-Expertise in SQL MS Fabric Microsoft Synapse analytics Power BI
-Strong experience with Azure data services particularly Azure Synapse MS Fabric and Azure Data Factory.
-Proven experience as a Data Analyst or similar role with specific experience in Microsoft Dynamics 365 Customer Insights and Power BI.
-Relevant Microsoft certifications
-Strong analytical skills with the ability to collect organize analyse and disseminate significant amounts of information with attention to detail and accuracy.
-Strong communication skills both written and verbal with the ability to present complex data in a clear and concise manner.
-A self-starter with the ability to work independently and as part of a team.
-Previous experience in a retail environment is highly regarded.
Mandatory Toolset Experience:
-Azure Data stack MS Fabric Synapse Analytics (Dedicated and Serverless Pool)
-T-SQL
-Azure Data Factory Azure Functions Pyspark Azure DevOps
-Power BI & Semantic Modelling DAX
About Softobiz:
Innovation begins with like-minded people aiming to transform the world together. At Softobiz we invite you to become a part of an organization that has been helping clients transform their business by fusing insights creativity and technology. With a team of 300 technology enthusiasts we have been trusted by leading enterprises around the globe for over 12 years.
At Softobiz we foster a culture of equality learning collaboration and creative freedom empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI machine learning and product development.
Why Should You Join Softobiz
- Work with technical craftsmen who are pioneers in the latest technologies.
- Access training sessions and skill-enhancement courses for personal and professional growth.
- Be rewarded for exceptional performance and celebrate success through engaging parties.
- Experience a culture that embraces diversity and creates an inclusive environment for all employees.
Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.
For more information about our solutions and organization visit Follow us