Financial Aid Customer Service Specialist

Job Description

The Financial Aid Customer Service Specialist plays a vital role in supporting the front office operations of the Financial Aid Office with a strong emphasis on direct engagement with students and their families. This position is ideal for individuals who are passionate about helping students navigate the financial aid process and thrive in a dynamic college environment. The Specialist provides in-person phone and email support assists with office projects and contributes to campus-wide events. A commitment to excellent customer service and a student-centered approach is essential.

Responsibilities:
Serve as the first point of contact for students and families at the front desk via phone and through the financial aid email account providing accurate timely and empathetic guidance on financial aid matters.
Respond to and manage the financial aid office email account ensuring inquiries are addressed promptly professionally and in accordance with institutional policies and federal regulations.
Maintain a welcoming and professional office environment that supports student success.
Assist with planning and execution of financial aid events such as open houses workshops and orientation sessionsboth on and off campus.
Coordinate appointment scheduling for financial aid counselors during designated meeting days.
Support daily office operations including opening and closing procedures record keeping and data entry.
Collaborate with team members to enhance office efficiency communication and service delivery.
Uphold confidentiality standards in compliance with FERPA and institutional privacy policies.

Required Qualifications

Demonstrated knowledge of general office practices procedures and equipment.
Ability to manage multiple tasks and work independently and collaboratively in a diverse high-volume and fast-paced college setting.
Proficiency in Microsoft Office applications including Word Excel and Outlook.
Strong organizational interpersonal and oral/written communication skills.
Experience providing administrative and programmatic support preferably in a student-facing role.

Preferred Qualifications:

Experience working in a college or university environment with a clear understanding of student needs and institutional processes.
Familiarity with FERPA regulations and student privacy rights.
Working knowledge of eVA Banner or similar Student Information System platforms.
Demonstrated commitment to supporting students from diverse backgrounds and contributing to an inclusive campus community.

Radford University does not discriminate with regard to race color sex sexual orientation disability age veteran status national origin religion or political affiliation in the administration of its educational programs activities admission or employment practices.