Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
As a Customer Support Specialist youll work closely with the customer service team handling a wide array of customer inquiries. You will contribute to strengthening customer relationships by offering kind connected service using our connection model to build loyalty and foster impactful relationships with our customers.
What Youll Do
- Connect via chat or email with roughly 70100 customers daily.
- Provide primary phone support for Trove Brands.
- Find ways to engage in meaningful and impactful ways using our connection model.
- Engage in specialty assignments and project opportunities.
- Advocate for our customer contributing to the customer voice.
Qualifications :
Were looking for individuals with a service mindset. These individuals will demonstrate the ability to anticipate and adapt language to better suit the needs of an individual customer and speak with empathy and care. A successful individual in this role will recognize the importance of facilitating meaningful and impactful connections with customers and find meaning and purpose in the role.
Support Specialist Qualifications Skills and Abilities:
- Excellent written and verbal communication skills.
- Typing speed of 4060 wpm with clarity.
- Able to perform focused task-based work.
- Familiarity with helpdesk software solutions like Gorgias Zendesk Freshdesk etc.
Additional Information :
Our culture is passionate entrepreneurial and energetic. We value innovation through collaboration. And while we work smart and hard we also connect and celebrate with equal gusto. We host team-building activities athletic events and seasonal celebrations to foster community and reward accomplishments. Bottom line Youll love it here.
Among the many benefits our team members enjoy are:
- Comprehensive medical dental and vision care
- 401k package with employer matching
- Paid Time Off
- Maternity/Paternity leave
- Full indoor basketball/volleyball court
- Fully equipped fitness center (cardio weights functional fitness area lockers and showers etc.)
- Yoga studio
- Meditation/Nap room
- And much more!
Trove Brands is an equal opportunity employer.
Phone calls regarding this position are not accepted.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Trove Brands is a privately held house of brands including BlenderBottle®, Owala™, and Whiskware™. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.A career at Trove Bra ... View more
