Guest Service Specialist Drop In

Job Title: Guest Services Specialist

Location: A Womans Place Drop-In Center 211 13th St.

Reports to: Assistant Manager

Status: Non-exempt Union

Hourly Wage: $23.70/hour

Hours: Tuesday-Saturday 3pm-11pm.

Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing medical shelter a safe place to become sober or calm in the face of domestic violence - we care for those most vulnerable in our community.

We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest to reach most vulnerable people: Women Medical Crisis Substance Use Disorder and Older Adults.

Our programs meet the needs of people rather than demanding that people meet the needs of our programs.

JOB SUMMARY:

Guest Services Specialists provide culturally appropriate trauma-informed supportive services to guests of A Womans Place Shelter and A Womans Place Drop-In Center. GSSes are frontline responders and are responsible for the daily operations of the site. They support guests health safety and wellbeing provide supportive counseling resources information outreach and individual and systemic advocacy. The nature of work requires sustained physical effort involving considerable standing walking bending and stooping.

ESSENTIAL JOB FUNCTIONS:

• Support our mission to promote stabilization hope and healing for women experiencing homelessness in San Francisco.
• Work collaboratively with clinicians case managers security and janitorial contractors and other employees in an integrated team to meet shared goals.
• Ensure that clients are treated with dignity and respect and that their physical emotional and psychological needs are adequately met while residing at the facility.
• Provide supportive individual peer counseling for guests as needed.
• Monitor and report on health & safety issues (including behavioral health issues) within the building; complete incident reports safety exit documentation and other paperwork as needed.
• Provide de-escalation and conflict resolution to guests as needed.
• Monitor all guests in the building to provide privacy and security.
• Respond effectively and in the moment to guest needs and requests.
• Assist guests with laundry storage of belongings hygiene supplies donations and other needs.
• In conjunction with site management solicit receive and respond to guest input and feedback to improve program services.
• Assist in maintaining the cleanliness of the facility.
• Adhere to established policies and procedures.
• Attend trainings and meetings as needed.
• Other related duties as assigned.

BACKGROUND & EXPERIENCE:

• High School Diploma or G.E.D.
• Previous experience with the homeless population.
• Ability to work both independently and cooperatively.
• Ability to effectively de-escalate conflict
• Knowledge of homelessness trauma domestic/intimate partner violence substance use disorder and recovery HIV/AIDS harm reduction mental health disorders neurodiversity LGBTQIA communities and systems of oppression.
• Ability to work sensitively with individuals from diverse cultures languages abilities backgrounds and identities.
• Ability to write and speak English effectively.
• CPR and first aid certification required within 90 days of hire.

PREFERRED QUALIFICATIONS:

• Bicultural bilingual in Spanish or other San Francisco threshold languages
• Knowledge of San Francisco community resources.
• Experience working with at-risk client populations.
• Lived experience with homelessness and/or recovery.
• Peer Specialist certification or equivalent.