Trading Support Officer (Voice)

Kochi - India

Monthly Salary: INR 20000 - 25000

Experience Required: 1-3years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Trading Support Officer (Voice)

Location: Edappally Padivattom

Salary:per month

Qualification: Graduation (Mandatory)

Communication: Excellent English communication is required

Job Summary

We are hiring a Trading Support Executive to assist customers with trading-related queries and platform support. The ideal candidate must have hands-on self-trading experience and a solid understanding of equity commodity and derivative markets. You will guide clients with trade-related doubts platform usage account-related issues and basic operational support.

Responsibilities

Handle customer queries related to trading platforms order placement margin requirements and basic market operations
Provide prompt accurate support via calls and chats
Address doubts regarding executed trades order status and platform navigation
Maintain detailed records of customer interactions follow-ups and resolutions
Coordinate with internal teams when required for escalations
Ensure high levels of customer satisfaction through clear communication and timely responses

Requirements

Excellent English communication skills (verbal)
Prior experience in self-trading (mandatory)
Exposure to live markets intraday/positional trading
In-depth knowledge of the stock market & trading platforms
NCFM/NISM certifications (Preferred but not mandatory)
Proficiency in handling demat accounts trading platforms and back-office systems
Familiarity with third-party financial products such as mutual funds SIPs insurance etc.

Strong understanding of:

* Equity trading

* Commodity trading

* Derivatives (F&O)

Required Skills:

Bachelors degree

Required Education:

Any Graduation

Trading Support Officer (Voice)Location: Edappally PadivattomSalary:per monthQualification: Graduation (Mandatory)Communication: Excellent English communication is requiredJob SummaryWe are hiring a Trading Support Executive to assist customers with trading-related queries and platform support. The ...