Product Support

Bengaluru - India

Monthly Salary: INR 800000 - 1200000

Posted on: 6 hours ago

Vacancies: 15 Vacancies

Job Summary

Were looking for Product Supports!

Salary: INR 800000 -/ year

Responsibilities

Document common issues and solutions in support knowledge base articles.
Update and maintain support documentation as processes evolve.
Participate in internal training shadowing and hands-on exercises to build technical expertise
Work with support tickets to gather logs system data and reproduce issues.
Provide first-level support via email ticketing systems or live support under supervision.
Collaborate with senior engineers and development teams to escalate and track complex issues.
Assist in diagnosing and resolving software and application issues.

Eligibility

1 year of experience

(*Note: This is a requirement for one of Scoutits clients)

Required Skills:

knowledge basedocumentationproduct support

Were looking for Product Supports!Salary: INR 800000 -/ yearResponsibilitiesDocument common issues and solutions in support knowledge base articles.Update and maintain support documentation as processes evolve.Participate in internal training shadowing and hands-on exercises to build technical exper...