Manager, Customer Experience
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Job Location:
Batangas City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Track Description:
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
- Requires broad technical expertise and company/industry knowledge.
- Is accountable for program management functions.
General Profile
- Accountable for team performance and results.
- Manages professional employees and/or supervisors.
- Adapts plans and priorities based on resource and operational challenges.
- Takes action based on policies procedures.
- Receives guidance from managers.
- Provides technical guidance to employees colleagues and customers.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has growing knowledge of other disciplines.
Business Expertise
- Translates strategy and priorities into work product.
Impact
- Positively impacts the level of service.
- Impacts the teams ability to meet quality volume and timeline targets.
- Guides based on policies resource requirements budgets and business plans.
Leadership
- Builds team engagement to meet service and operational challenges.
- Provides recommendations for OT operational expenses and rollup data.
Problem Solving
- Resolves technical operational and organizational problems.
- May take part in solving problems across a matrix.
Interpersonal Skills
- Guides and influences internal and external customers or agencies.
Responsibility Statements
- Manages team members to deliver SLAs.
- Manages revenue optimization and reduction of penalties.
- Delivers quality productivity and compliance KPI reports.
- Coaches team members for continuous development.
- Identifies process improvement opportunities and deploys action plans.
- Manages delivery strategies and service line penetration.
- Performs other duties as assigned.
- Complies with all policies procedures and standards.
Required Experience:
Manager
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
