Senior Technical Documentation Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Harness is the AI Software Delivery Platform company led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B backed by leading investors including Goldman Sachs Menlo Ventures IVP Unusual Ventures Citi Ventures and more. As AI accelerates code creation the real bottleneck has shifted to everything after the code testing deployments application security reliability compliance and cost optimization. Harness brings AI and automation to this outer loop helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year Harness powered over 185M deployments 82M builds 18T flag evaluations 8M security scans 9.1B optimized tests 3T protected API calls and helped manage $2.8B in cloud spend enabling customers like United Airlines Morningstar and Choice Hotels to accelerate releases by up to 75% reduce cloud costs by up to 60% and achieve 10x DevOps efficiency.
With a global team across 14 offices and 25 countries Harness is shaping the future of AI software delivery and were looking for exceptional talent to help us move even faster.
About the role
Harness is building a modern engineering-driven documentation organization to support a fast-growing product portfolio and global customer base. We are looking for a Senior Documentation Engineer who can independently drive high-quality documentation across complex feature areas while contributing to the evolution of documentation standards and practices.
This role goes beyond writing feature guides. You will own significant documentation areas end-to-end partner deeply with engineering and product teams and help raise the overall quality and maturity of the documentation organization.
What you will do
Own documentation for complex features and modules
- Lead the full documentation lifecycle for medium-to-large features or product areas from discovery and planning through publication and ongoing maintenance.
- Work closely with Product Managers and Engineers to understand technical context user workflows edge cases and intended use cases.
- Ensure documentation reflects not only how features work but also why they exist and how they fit into broader customer journeys.
Drive documentation quality and usability
- Identify gaps inconsistencies and usability issues across documentation and proactively drive improvements.
- Improve content structure flow prerequisites examples and troubleshooting guidance to reduce user friction.
- Apply documentation standards consistently and contribute to refining templates style guidance and best practices.
Work effectively in a docs-as-code environment
- Contribute documentation through Git-based workflows including pull requests branching strategies and structured reviews.
- Use Markdown and documentation tooling confidently to produce well-structured maintainable content.
- Participate in improving documentation workflows automation and review practices that increase quality and efficiency.
Influence cross-functional execution
- Collaborate closely with Engineering Product Support and DevRel to ensure documentation is accurate complete and aligned with customer needs.
- Raise documentation requirements early in the feature lifecycle and help align timelines between product releases and documentation delivery.
- Anticipate areas of confusion or user impact and ask the right questions to clarify scope and behavior.
Contribute to team and documentation maturity
- Support and mentor Documentation Engineers through peer reviews feedback and sharing of effective practices.
- Help improve team processes by suggesting practical enhancements to workflows planning approaches or content organization.
- Share learnings from customer feedback support trends and usage patterns to inform documentation improvements.
What we are looking for
Core qualifications
- 57 years of experience in technical documentation developer documentation or product documentation.
- Proven experience in independently owning documentation for complex features or product areas.
- Strong ability to understand technical systems and translate them into clear structured and user-focused documentation.
- Demonstrated ability to explain both how something works and why it matters in real-world use cases.
- Experience working closely with engineers and product managers to gather and validate technical information.
- Strong written communication skills with a focus on clarity structure and usability.
Required technical skills
- Solid experience working in a docs-as-code environment including Git-based contribution and review workflows.
- Strong working knowledge of Git version control concepts and Markdown.
- Comfortable using task tracking systems such as JIRA to manage documentation work and align with product delivery.
Preferred qualifications
- Experience in SaaS cloud DevOps developer tools or security product documentation.
- Experience in improving documentation quality or structure at a team or module level.
- Exposure to documentation analytics customer feedback loops or support-driven documentation improvements.
How you work
Customer-aware and detail-oriented
You write with a clear understanding of user goals common confusion points and decision-making paths. You care deeply about clarity accuracy and usability.
Independent but collaborative
You can drive your work with minimal supervision while staying aligned with peers across product engineering and documentation.
Growth and impact-focused
You continuously refine your craft seek feedback and look for opportunities to improve both documentation and the way the team works.
Harness in the news:
- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 startups within a startup at scale Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.
Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website ( or you can contact your local law enforcement agency.
Required Experience:
Senior IC
Key Skills
About Company
Enhance DevOps with AI-driven CI/CD, feature flags, chaos engineering, and cloud cost management to secure & streamline software delivery.
