Technical Support Engineer IASM
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary The Technical Support Engineer / IASM will provide technical assistance to customers through calls emails and tickets. The role requires strong SQL Windows and server troubleshooting skills along with excellent communication abilities.
Key Responsibilities
Provide technical support via calls email and ticketing systems
Communicate effectively with customers and resolve issues
Analyze and troubleshoot application database and infrastructure issues
Execute SQL queries and scripts for data analysis
Use SQL Profiler to diagnose performance issues
Handle database scripts and index-related troubleshooting
Troubleshoot Windows OS issues including third-party driver problems
Analyze logs using Event Viewer
Manage Windows services using
Understand server concepts and types of servers
Create and manage Active Directory accounts
Perform password resets and account unlocks
Document issues and resolutions
Qualifications :
1 year of experience in Technical Support / Application Support Strong SQL knowledge including queries and SQL Profiler Good understanding of databases scripts and indexes Hands-on Windows OS troubleshooting experience Knowledge of Active Directory administration Excellent verbal and written communication skills Comfortable speaking with customers over calls
Additional Information :
Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.
Remote Work :
Yes
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
