Reconciliations Team Lead

Join WTW as a Reconciliation Lead Redhill Office

Were offering a fantastic opportunity to join ourOutsourcing line of businessat WTW as aReconciliation Lead based in ourRedhill office.

As part of the Reconciliation Team youll be responsible for ensuring all unit and cash reconciliation reporting is completed accurately and within agreed SLAs. Youll oversee team deliverables analyse financial transaction data from our Admin and Accounting systems and ensure all data is reconciled and accounted for.

Enjoy a benefits package designed to help you thrive both professionally and personally. Youll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare life insurance group income protection and regular health assessments all giving you peace of mind. Secure your future with our defined contribution pension scheme featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options access to an employee assistance programme and a fully paid volunteer day to make a difference in your community. On top of these you can opt into a variety of additional perks including an electric vehicle car scheme share scheme cycle-to-work programme dental and optical cover critical illness protection and much more.

Please note:This role will initially beoffice-basedto support team integration and onboarding. Once established we offerflexible homeworkingin line with our hybrid working model.

The Role

Key Responsibilities

Operational Effectiveness

• Lead the day-to-day operations of the DC Reconciliation team
• Ensure accurate and timely completion of reconciliation reporting across multiple pension schemes
• Deliver KPIs in line with targets
• Collaborate with UK and offshore teams to monitor production and review reports
• Produce monthly management reports and highlight areas for improvement
• Support internal and external audit checks
• Manage resources effectively through business cycles
• Maintain and update training materials process notes and checklists

People Management & Development

• Provide clear direction and guidance to the team
• Schedule resources to meet daily SLAs
• Set objectives and conduct performance reviews
• Facilitate team meetings and follow up on actions
• Delegate work fairly and review outputs for quality and compliance
• Support team members with complex queries
• Identify training needs and support development
• Proactively manage absenteeism and attrition

The Role

Operational Effectiveness

• Lead the day-to-day operations of the DC Reconciliation team
• Ensure accurate and timely completion of reconciliation reporting across multiple pension schemes
• Deliver KPIs in line with targets
• Collaborate with UK and offshore teams to monitor production and review reports
• Produce monthly management reports and highlight areas for improvement
• Support internal and external audit checks
• Manage resources effectively through business cycles
• Maintain and update training materials process notes and checklists

People Management & Development

• Provide clear direction and guidance to the team
• Schedule resources to meet daily SLAs
• Set objectives and conduct performance reviews
• Facilitate team meetings and follow up on actions
• Delegate work fairly and review outputs for quality and compliance
• Support team members with complex queries
• Identify training needs and support development
• Proactively manage absenteeism and attrition

The Requirements

• Previous experience in bookkeeping credit control accounts payable ideally with cash reconciliations
• Experience managing a small team
• Strong organisational and time management skills
• High attention to detail and accuracy
• Ability to work under pressure and meet tight deadlines
• Analytical mindset with problem-solving skills
• Proficiency in Microsoft Office and general IT skills
• Excellent communication skills both written and verbal
• A positive enthusiastic approach to work

At WTW we believe difference makesus want ourworkforceto reflectthe differentand varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bringtheir committedtofosteringaninclusive work environment throughout our organisation. We embrace all types of diversity.

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email

Equal Opportunity Employer