Logistics Agent Cargo Signal
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
- Part of an experienced team of logistics experts responsible for day-to-day operations of a 24/7/365 Command Center focused on shipment alert management tracking and technology tools and service provider management and development.
Key Responsibilities:
- Work with the team to provide 24/7/365 coverage in a global Command Center.
- Shipment Alert Management
- Monitor shipments flagged by the automated system as alerts/exceptions (e.g. delays routing errors missed pick-ups theft/tampering etc.)
- Classify and prioritize alerts based on urgency and business impact.
- Engage with internal stakeholders shippers destinations and external transportation providers to work to endeavor its resolved by the responsible party.
- Tracking & Tracing
- Proactively track shipments from origin to destination using the third-party platform.
- Provide real-time status updates and escalation alerts for critical shipments.
- Verify carrier compliance with SLAs (Service Level Agreements) using third-party platform data visualizations and dashboards.
- Transpose shipment information from documents or other sources into the system ensuring accurate and timely data entry.
- Create reports including post shipment incident and violation reports.
- Understand documented customer requirements and correctly interpret this information to fulfil customer instructions and expectations.
- Interact with customers and providers to address any issues/questions that may arise while shipments are in transit.
- Contribute to development of strong relationships with service providers and vendors.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Comply with regulations at all times. This includes internal policies and procedures such as Standard Operation Procedures (SOP) and external government regulations or customers policies / requirements.
- Understand department process flow constantly looking for areas of improved efficiency.
- Escalate problems to Management when necessary.
- Meet company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.
Qualifications :
Knowledge:
- Knowledge of air road and ocean transport
- Familiarity with equipment used such as software and GPS tracking devices
- Familiarity with emergency/incident response protocols and processes
Skills:
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Pro-active strong organizational skills
- Good computer skills (Outlook Excel Word PowerPoint)
- Fluent in English
- Additional language skills (preferred)
- Respect for global regulatory compliance procedures and integrity to always uphold them
Behaviours:
- Positive and willing to help attitude
- Aptitude for resolute questioning to find the root cause when given incomplete information
- Sense of urgency and quality-obsessed approach to timely and accurate information
- Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary
Education and Experience:
- Degree preferred but not required
- At least 2 years of logistics experience ideally in Air Import/Export Transcon or Customs.
Additional Information :
Expeditors offers excellent benefits
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Insurance (including immediate dependent)
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Shipping & Receiving
- Inventory Control
- Data Entry
- AS400
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Warehouse Experience
- Office Experience
- Dispatching
- Microsoft Excel
- Logistics
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
