French Speaking Customer Service Operations Agent Belgium (fmx)

The role is responsible for all aftersales processes. They make sure that the purchase of the car runs smoothly.

Contract management

• Ensure that customers are kept constantly updated on the status of their purchase
• Contact customers due to missing items and documents that still need to be handed over
• Handle all deregistrations make sure they are handled time and check self-deregistered documents
• Be the contact person for the branches via phone

Offer Support

• answer questions about the offer
• send out offer emails via Email
• be the price and car expert in the customer service team - help customers understand the offer.

Financed Cars

• Handle all cases of bought financed & leased cars: make sure they are handled in time
• Ensure that all customers are kept updated on the status of their financed car
• Be in close contact with the financing banks and leasing companies
• Handle all cases where we are waiting for an invoice and make sure they are correctly uploaded in the system

Qualifications :

• Very good written and spoken French language skills;
• Excellent communication skills and strong customer orientation with a friendly and professional approach;
• Previous experience in customer service administration or related area;
• Interest in the automotive sector will be a plus.

Additional Information :

What you can expect from us:

• Permanent work contract full time;
• Flexibility to also work from home;
• A nice office just 1 minute away from Pipera metro station;
• A warm team atmosphere and fun team events;
• Private medical services subscription via Medicover;
• Open communication and delivering results are more important to us than a dress code;
• Inclusive and respectful multicultural work environment.

At AUTO1 Group we have an open culture and believe in direct communication and diversity. This means we want everyone to feel welcome and we offer equal opportunities for all regardless of gender ethnicity religion age sexual orientation disability or any other non-performance-related factor.

Remote Work :

No

Employment Type :

Full-time