About the Role
We are looking for an experienced Production Supervisor working directly under the Delivery Manager based in France and located on the client site in Porto to provide on-site operational this role you will oversee Proximity Support and Service Desk teams operating across multiple countries. You will play a critical part in resource planning day-to-day production management skills development and driving continuous improvement across international L1/L2 technical teams.
Responsibilities
Proximity Support Team Supervision (International France)
Planning and steering of resources in Portugal and abroad
Backlog monitoring animation and prioritization
Coaching and skills development of L1/L2 technicians including:
Scorecard follow-up
Ticket picking analysis
Dual interventions monitoring
Individual and group coaching
Preparation and facilitation of Technical Committees
Inventory monitoring verification and optimization
Service Desk Team Supervision (Backup role during ramp-up phase)
Resource planning
Backlog management and daily animation
Skills development for technicians:
Scorecard
Picking
Double listening sessions
Coaching
Preparation and facilitation of Technical Committees
Qualifications :
Candidate Profile
Proven experience in production supervision and technical team coordination (L1/L2)
Fluent in Portuguese and English (spoken & written)
Strong ability to manage multicultural geographically distributed teams
Excellent communication prioritization and crisis-management skills
Analytical mindset attention to detail and operational leadership
Background in IT Proximity Support or Service Desk environments is a strong advantage
Additional Information :
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Contract
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