Lead Agent- Order Management

KEY RESPONSIBILITIES: 

People:

• Identify with manager / supervisor develop and mentor your No. 2 3.
• Allocate workloads within Documentation team to ensure smooth operations.
• Ensure OM employee meets company standards of 52 hours training per year.
• Follow-up new hires training as per company standards.
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Operations:

• Process shipments in Expeditors transportation system within timeline specified by Ocean Lateral and OPS.
• Ensure OM Workflows and other customized reports are monitored to manage exceptions daily.
• Ensure invoices are billed and sent to customers no later than Tuesday 17:00 after the sailing week.
• Maintain strong relationships with service providers.
• Meet compliance at all times.
• Understand department process flow constantly looking for areas of improved efficiency.
• Audit files and work with the team on meeting operating process standards.

Customer:

•  Assist the manager and supervisor in timely responding to requests for information.
• Build and maintaining strong relationships with customers.
• Participate in the transition of new business / updates to existing business.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Join weekly sales meeting.

Finance:

•  Proactively work to maintain and monitor invoice payment within terms.
• Ensure company credit procedures are followed and utilized effectively.
• Participate in weekly A/R meeting.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

•  Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Systems:

• Be open to implementing new system changes and enhancements with your team. Be involved and suggest system/process improvements. Set the tone of this environment within your team.

Qualifications :

Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors products services and systems
• Good market and product knowledge.

Skills:

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and
• concisely to obtain positive results.
• Good Microsoft Office skills (Excel Word etc.).
• Fluent in English
• Pro-active strong organizational skills

Behaviours:

• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background
• Punctual (no more than 3 times of late come per month)

Additional Information :

• Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Further information about the Company can be obtained at Expeditors website: . Only short-listed candidates will be contacted.

Any employment with Expeditors is contingent upon satisfactory completion of a background check.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.

Further information about the Company can be obtained at Expeditors website: . Only short-listed candidates will be contacted.

Any employment with Expeditors is contingent upon satisfactory completion of a background check.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.

Remote Work :

No

Employment Type :

Full-time