Agent Order Management

Key Responsibilities: 

• Key in data into system within timeline specified in Customer SOP and OM OPS.
• Collect SI and prepare FCR/BL for shippers within 1 day of submission.
• Send eSI and VGM for shipping line before their SI VGM cutoff.
• Monitor workflows OMB Booking Exceptions and other customized reports daily to manage bookings milestones.
• Coordinate between shippers and carriers to resolve issues timely and professionally.
• Ensure all origin charges are billed and sent to customers on Tuesday after sailing.
• Track and enter On Board date within timeline specified in OM OPS.
• Check and confirm bill of ladings before amendment cutoff time.
• Collect final seaway bill from shipping line check and upload to edoc.
• Verify data in system is accurate before triggering container manifest to customer per timeline required in SOP.
• Collect and check commercial documents timely as per companys guideline.
• Distribute documents to customers according to SOP.
• Receive and verify bookings within 1 day of shippers bookings.
• Place bookings to shipping lines within timeline specified by Customer SOP and OM OPS.
• Prepare pre-shipping advice and obtain customers approval as per SOP and OPS requirements.
• Verify carriers booking confirmation and enter sailing schedule into system.
• Complete Importer Security Filing as per operational standards.
• Provide booking confirmation to shippers within 1 day of carrier confirmed booking.
• Manage CFS shipments according to department process.
• Coordinate between shippers carriers and CFS provider to resolve issues on time and professionally.
• Follow up shipment before CFS and SI cutoff time. Manage bookings revision/cancelation before cutoff time.
• Communicate with operation team to ensure accurate and timely billing.
• Maintain strong relationships with all stakeholders.
• Coordinate transition and provide related training to ensure effective implementation for new business.
• Meet compliance at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) Audit requirements external government regulations or customers policies / requirements.
• Understand department process flow constantly looking for areas of improved efficiency.
• Adhere to Expeditors standard communication guidelines.
• Escalate problems to team leader when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the companys 10 cultural attributes:  Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
• Other tasks assigned by team leader as necessary.

Qualifications :

Knowledge:

• Understanding Order Management Operational Performance Standards.

Skills:

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely obtain positive results.
• Pro-active strong organizational skills.
• Good computer skills (Excel Power BI).
• Fluent in English.

Behaviours:

• Can-do attitude
• Continuous improvement mindset and result oriented

Training Requirements:

• Meet company standards of 52 hours training per year including as needed management/leadership training

Education and Experience:

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Additional Information :

• Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Further information about the Company can be obtained at Expeditors website: . Only short-listed candidates will be contacted.

Any employment with Expeditors is contingent upon satisfactory completion of a background check.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.

Further information about the Company can be obtained at Expeditors website: . Only short-listed candidates will be contacted.

Any employment with Expeditors is contingent upon satisfactory completion of a background check.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.

Remote Work :

No

Employment Type :

Full-time