Sr. Customer Service Associate

Analytical and technical support for senior team members and Client Business Partners. A BI Customer Analyst will be in support of one or several clients operating with an analytical focus that requires category or CPS knowledge. The analyst will bring best in class reports visualisations and insights to our clients on an adhoc basis when required. The analyst will maintain ownership for all CPS deliverables throughout the lifecycle. 

What youll do: 

• Assist with the execution of projects by compiling analyzing andinterpreting sales data andconsumer data writing client reports andbuildingpresentations.  

• Summarize data in tables charts and graphs reviewing data forerrors andinconsistencies. 

• Draft reports and presentations with simple data interpretation(category overview as well asissue-based). 

• Set up and refresh regularreports including commentaries and highlights (CPS) 

• Share and actively search for best practiceexamplesandimplement the approach in theirown work wheneverpossible. 

• Support other team members during client meetingsandpresentations 

Qualifications :

• Student or graduate (Bachelor/Master) of Marketing Economics or related field or technical/engineering studies delivered in English 

• 2 Years in CPG industry 

• Proven experience of 3 years  

• Strong numerical and analytical skills 

• Very good knowledge of Microsoft Excel (pivot tables vlookup conditional functions conditional formatting chart building and formatting); knowledge of VBA is an asset PowerPoint 

• Analytical and problem-solving skills 

• CPG Expertise 

• Business Intelligence tool experience 
• Proactive flexible and self-motivated attitude 
• Strong communication skills ability to document present and educate others 
• Willingness to take ownership and see projects to completion 

• Ability to anticipate the bigger picture and are holistic by nature  

• Experience and desire to create process documentation  
• Fluent communication in English - verbal and written (at least C1 level) 
• Results-oriented personality and ability to work to tight deadlines 
• Good time- and workload management skills 
• Ability to work both independently and as a team player 
• Experience in working in a virtual environment and in a multicultural setting 
• Diligence and attention to detail 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time