Hospitality Operations Manager

Santa Monica, CA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Reporting to the Director of Nightlife responsibilities and essential job functions include but are not limited to the following:

To supervise the function of all Bungalow colleagues facilities and financial performance to ensure maximum departmental profit and cost efficiency is achieved.
Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & grooming standards always maintaining a high standard of personal appearance and hygiene.
Support staffing functions such as hiring orientation performance appraisals coaching and handling colleague grievances.
Monitor guest satisfaction revenues costs sanitation cleanliness and hygiene to ensure high standards are consistently met.
To control and analyze on an on-going basis to optimize the following: quality levels of products and service guest satisfaction quality measurements (such as LQA & Fairmont Benchmarks) merchandising and marketing financial performance and hygiene and cleanliness.
To coordinate and supervise the preparation presentation and service of food and beverage products to always ensure the highest quality.
To keep an up-to-date standard recipe file for F&B items to include sales history sales mix actual costs potential costs par stock and production time.
To ensure maintenance and programming of all F&B systems.
To ensure that all hardware is operational and updated.
To participate in public relation activities or promotional activities designed at enhancing the image and profitability of the food and beverage department of the hotel.
To encourage usage of social media for F&B brand awareness guest feedback and increased revenues and assess outcome.
To monitor and analyze the competitors operations to assess their activities and trends and to ensure that we keep getting better to keep us the best.
Proactively develop partnerships and guest relationships through on-site engagement and hosted experiences.
Manage private events and table inquiries with same-day follow-up to maximize conversion and guest satisfaction.
Develop tailored proposals and presentations that align with brand identity and client vision.
Accurately translate client preferences and special requests into BEOs ensuring seamless communication between sales operations and service teams.

Qualifications :

As Hospitality Operations Manager we expect from you:

Bachelors degree in hospitality management or similar preferred
Minimum of 3 years of Food & Beverage management experience within luxury dining lounge and nightlife or entertainment environments.

Technical skills:

Excellent knowledge of all aspects of Dining and Lounge Management Culinary and Stewarding.
Ability to operate multi-functional banqueting space.
Strong background on Food and Beverage cost control and technical knowledge.
Excellent leadership organizational planning decision-making and analytical skills.
Experience in dealing with a multi-cultural environment and people oriented.
Ability to handle pressure in a fast-paced environment.
Able to facilitate change in the working environment for continuous improvement.
Positive and proactive attitude and with a strong sense of responsibility.
Attention to details self-driven a team player with good interpersonal skills.
Knowledge of labor law: Understanding local and international labor laws impacting recruitment including equal opportunity labor rights and inclusive hiring practices.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

#LI-YC1

Remote Work :

Employment Type :

Full-time

Reporting to the Director of Nightlife responsibilities and essential job functions include but are not limited to the following: To supervise the function of all Bungalow colleagues facilities and financial performance to ensure maximum departmental profit and cost efficiency is achieved.Set an ex...

Reporting to the Director of Nightlife responsibilities and essential job functions include but are not limited to the following:

To supervise the function of all Bungalow colleagues facilities and financial performance to ensure maximum departmental profit and cost efficiency is achieved.
Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & grooming standards always maintaining a high standard of personal appearance and hygiene.
Support staffing functions such as hiring orientation performance appraisals coaching and handling colleague grievances.
Monitor guest satisfaction revenues costs sanitation cleanliness and hygiene to ensure high standards are consistently met.
To control and analyze on an on-going basis to optimize the following: quality levels of products and service guest satisfaction quality measurements (such as LQA & Fairmont Benchmarks) merchandising and marketing financial performance and hygiene and cleanliness.
To coordinate and supervise the preparation presentation and service of food and beverage products to always ensure the highest quality.
To keep an up-to-date standard recipe file for F&B items to include sales history sales mix actual costs potential costs par stock and production time.
To ensure maintenance and programming of all F&B systems.
To ensure that all hardware is operational and updated.
To participate in public relation activities or promotional activities designed at enhancing the image and profitability of the food and beverage department of the hotel.
To encourage usage of social media for F&B brand awareness guest feedback and increased revenues and assess outcome.
To monitor and analyze the competitors operations to assess their activities and trends and to ensure that we keep getting better to keep us the best.
Proactively develop partnerships and guest relationships through on-site engagement and hosted experiences.
Manage private events and table inquiries with same-day follow-up to maximize conversion and guest satisfaction.
Develop tailored proposals and presentations that align with brand identity and client vision.
Accurately translate client preferences and special requests into BEOs ensuring seamless communication between sales operations and service teams.

Qualifications :

As Hospitality Operations Manager we expect from you:

Bachelors degree in hospitality management or similar preferred
Minimum of 3 years of Food & Beverage management experience within luxury dining lounge and nightlife or entertainment environments.

Technical skills:

Excellent knowledge of all aspects of Dining and Lounge Management Culinary and Stewarding.
Ability to operate multi-functional banqueting space.
Strong background on Food and Beverage cost control and technical knowledge.
Excellent leadership organizational planning decision-making and analytical skills.
Experience in dealing with a multi-cultural environment and people oriented.
Ability to handle pressure in a fast-paced environment.
Able to facilitate change in the working environment for continuous improvement.
Positive and proactive attitude and with a strong sense of responsibility.
Attention to details self-driven a team player with good interpersonal skills.
Knowledge of labor law: Understanding local and international labor laws impacting recruitment including equal opportunity labor rights and inclusive hiring practices.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

#LI-YC1

Remote Work :

Employment Type :

Full-time

Key Skills

Culinary Experience
Restaurant Experience
Food Service
Hospitality Management
Hotel Experience
Hospitality Experience
Management Experience
Event Planning
Employment & Labor Law
Project Management Software
Customer relationship management
Restaurant Management

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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