Salesforce Agentforce + Lightning- Senior Associate

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Job Description

We are looking for a highly skilled Senior AgentForce Developer to design and develop custom solutions within theAgentForceplatform on Salesforce. You will be responsible for building intelligent workflows enhancing agent experiences and optimizing case management actions leveraging the full capabilities of AgentForce Apex AI technologies and other Salesforce features.

The ideal candidate will have hands-on experience withAgentForce actions Apex custom prompts and creating automation rules withinAgentForceto simplify complex workflows improve operational efficiency and ensure scalability.

Must-Have Skills and Experience:

AgentForce Platform: Strong understanding and hands-on experience with AgentForce development including configuring and customizing AgentForce actions (e.g. intelligent case routing task automation and contextual agent prompts) to enhance agent productivity and decision-making.
Apex & Workflow Automation: Proficiency in Apex development for automating workflows triggers and custom actions. Ability to streamline processes based on real-time data and business rules.
Custom Actions and Flow: Expertise in creating and customizing AgentForce Actions and integrating them with Salesforce Flows to automate tasks such as case assignments escalations and agent prompts.
API Integrations: Hands-on experience developing REST/SOAP APIs and integrating third-party systems with AgentForce to pull in external data invoke AI models and drive decision-making.
Automation & Scalability: Experience automating workflows with Apex Process Builder and Flow. Ensure scalability optimization and maintainability across various environments.
AI and Predictive Analytics: Familiarity with integrating AI models into AgentForce such as predictive case routing agent workload balancing and next-best-action recommendations.

Key Responsibilities:

AgentForce Action Customization: Design and implement AgentForce actions to automate and streamline tasks such as case creation escalation and assignment. Work with Salesforce Flows to build adaptable workflows based on case data and agent context.
Apex & Workflow Automation: Develop Apex triggers classes and batch jobs to automate custom business processes within AgentForce including case routing and task assignments.
Intelligent Routing and Decision-Making: Implement intelligent case routing based on various factors such as case priority customer sentiment and agent expertise. Use predictive analytics to recommend optimal case handling actions.
Cross-System Integration: Design API integrations to enrich AgentForce workflows with external data sources such as customer databases or third-party analytics platforms for informed decision-making.
Scalable Maintainable Solutions: Ensure custom AgentForce solutions are scalable and maintainable by following best practices for Apex development version control and CI/CD pipelines.
Testing & Deployment: Manage the full deployment lifecycle of AgentForce customizations ensuring thorough testing quality assurance and smooth deployment using Salesforce DX and Git.
Continuous Improvement & Feedback: Collaborate with business analysts and stakeholders to continuously improve AgentForce by optimizing workflows automation and integrations based on feedback.

As part of the Business Application Consulting team you design and develop custom solutions within the AgentForce platform on Salesforce. As a Senior Associate you analyze complex problems mentor others and maintain elevated standards. You focus on building client relationships and developing a deeper understanding of the business context while navigating increasingly complex situations to grow your personal brand and technical proficiency.

Responsibilities

- Design and develop custom solutions within the AgentForce platform

- Utilize advanced AgentForce features for workflow refinement

- Integrate Salesforce Einstein to enhance workflow intelligence

- Obtain and maintain Salesforce Platform Certifications

- Build and nurture client relationships

- Mentor and guide junior team members

- Analyze and solve complex business problems

- Maintain elevated professional and technical standards

What You Must Have

- Bachelors Degree

- 4 years of experience

- Oral and written proficiency in English required

What Sets You Apart

- Bachelors Degree in Computer Engineering preferred

- Certifications such as Salesforce Platform Developer I/II Salesforce Administrator or Salesforce AI Developer are a plus

- Skill in AgentForce and Salesforce development

- Proficiency in Apex and workflow automation

- Experience with API integrations and AI technologies

- Familiarity with predictive analytics and automation

- Exceptional problem-solving and decision-making skills

Travel Requirements

Not Specified

Job Posting End Date

Required Experience:

Senior IC

Industry/SectorNot ApplicableSpecialismSalesforceManagement LevelSenior AssociateJob Description & SummaryAt PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals a...