Customer Service Associate

At DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health wellness programs and beyond with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate innovative organization dedicated to making a meaningful impact in the lives of those we serve. If youre looking for a dynamic and purpose-driven environment we invite you to explore the opportunity to contribute to our mission.

Job Summary
The Customer Service Associate provides excellent customer service and cash handling position reviews all activities associated with handling customer transactions and ensuringa positive shopping experience for every shopper in our store.
Supervisory Responsibilities: None
Essential Duties/Responsibilities

• Maintain excellent customer service in all areas of the store
• Maintain a neat and clean cashier center area and sales floor
• Maintain correct change for all registers
• Ensure correct pricing is entered into the POS system
• Ensure all customers are greeted and get assistance as needed
• Ensure all registers balance at the end of each shift
• Handle customer issues as they arise
• Complete all types of sales transactions
• Complete and input markdowns - percent and price override
• Recognize counterfeit currency
• Handle and control voids returns cash and credit card transactions store credits andspecial orders
• Place sold tickets on merchandise for pick up - same day and 48-hour holds
• Perform other duties as assigned

Required Skills/Abilities

• Ability to work a flexible schedule which includes opening/closing store weekends andholidays
• Excellent customer service skills
• Ability to:
  • Train staff on POS procedures
  • Maintain correct change for all registers
  • Follow instructions and give directions
  • Handle difficult customer situations
  • Work flexible hours and/or shifts
  • Communicate effectively with all levels of individuals both internally andexternally
  • Read write and communicate in English
  • Computer skills preferred
• Inventory control knowledge preferred
• Supervisory skills preferred
• Bilingual in English/Spanish preferred

Education and Experience

• Previous Sales experience
• Previous POS experience
• Previous cash handling experience
• Experience working in retail preferred

Working Conditions/Physical Requirements

• This position is on-site at a Revivals Store
• Ability to lift 50 pounds
• Operates in a store setting and requires constant times of sitting standing walking andrepetitive motion and talking