Technical Support Specialist with German
Share
Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Headquartered in Tokyo Japan Evident employs around 4500 people at a total of 57 locations worldwide. Evident Europe headquartered in Hamburg Germany employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics medical and basic research as well as in various industrial addition Evident offers videoscopes products for non-destructive testing techniques and for X-ray fluorescence analysis.
As a Technical Support Specialist you will provide professional hardware and software support and training to our customers via telephone email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving.
Tasks
- Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products
- Provide remote customer training for evident instruments and application software to end customer
- Collaborate with product units including application specialists and software/hardware development teams
- Support the repair center with complex technical issues
- Participate in regular internal and external training and development programs
- Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools
Requirements
- Completed scientific studies or equivalent technical education/training
- Strong analytical skills and quick comprehension
- Prior experience in the field of microscopy is highly desirable
- Excellent English and German communication skills (spoken and written)
- Confident and authentic customer-facing demeanor
- Experience in telephone-based technical support
- Structured independent and results-oriented working style
- Strong problem-solving abilities and a collaborative mindset
- Proficiency in common office software (e.g. Microsoft Office)
Benefits
- Working from home up to 50% of the time
- Multisport card
- Supplementary pension contribution
- Meal voucher flat rate
- Extra week of vacation
- Public transport allowance
- Massages
- Fitness centre in the office
- Above-standard healthcare (ComfortCare)
- Corporate canteen
- Sodexo Flexi
- Language courses
- Sick days (4 days/year)
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clini ... View more
