Sr. Account Specialist, DFS Finance

Omaha, NE - USA

Monthly Salary: $ 36720 - 58752

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

Summary of the Job:

This position is accountable to make and receive complex calls to customers who have become delinquent and lead collections for various products with past due or charged-off loans line of credit and overdrawn deposit accounts to resolve delinquency while adhering to department and regulatory guidelines. This role will work closely and collaboratively with market personnel to resolve delinquency. This person is expected to have effective conversations with our Diversified Financial Service Division customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience.

About This Role:

Make outbound calls to customers.
Negotiate customer payment options to cure complex delinquency.
Document I effectuate I monitor formalized payment plans.
Receive and manage inbound customer calls for all products and markets for Diversified Financial Service Division customers.
Provide administrative expertise and support for account management risk management compliance regulatory and audit with adherence to department policies and procedures and state and federal regulations.
Locates asset and current address information to assist litigation efforts (skip tracing).
Understands and adheres to all DFS policies laws and regulations applicable to the role.
Work with attorneys and law firms to manage accounts through legal processes such as foreclosure/repossession and compile execute and review all information/documents needed for court proceedings.
Process UCCs including amendments continuations requesting/obtaining drivers licenses terminations lien searches and partial releases and then document UCC information in InfoLease or Rapport scanning any necessary copies into Sentry File for future use or retrieval.
Secure and maintain adequate proof of physical damage insurance for financed equipment and proof of liability coverage on designated leases.
Locates and prepares accounts that need 1099s filed.
Enforces all lease loan and guaranty provisions in a timely and professional manner.

The Ideal Candidate for This Role:

Collections experience and/or customer service of banking products.
Strong negotiation problem solving and conflict resolution skills.
Complete special projects relating to Collections as assigned within allotted time frames and be accountable for continuous best efforts in such projects.
Compliance: Understand and comply with bank policy laws regulations and the banks BSA/AML Program as applicable to your job duties.
Complete compliance training and adhere to internal procedures and controls as required. Report any known violations of compliance policy laws or regulations. Report any suspicious customer and/or account activity.
Professionalism/Attendance: Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance in alignment with departmental/divisional policy.
Adapt positively in a constantly changing and regulatory driven environment.
Ability to work independently and in a small team environment.
Working knowledge of Microsoft Office products.
High School Graduate/GED
Understanding of collection procedures.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $36720.00-$58752.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation mentorship and a vibrant culture where ideas flow freely and relationships flourish. As part of our team youll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Job number: R-

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Required Experience:

Senior IC

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.Summary of the Job:This position is accountable to make and receive complex calls to customers who have become d...