Address: 150 N. 18th Ave Phoenix AZ 85007

Must Reside in Arizona.

Salary: $77958 - $81555

Grade: 28

FLSA Status: Exempt

Closing Date: Open Until Filled

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work popular remote work options comprehensive health and wellness benefits and career growth opportunities. The State of Arizona ranks #30 in Healthiest 100 Workplaces in America! This recognition honors organizations that champion employee wellbeing through innovative health programs inclusive wellness initiatives and a culture rooted in care.

What Youll Do to Contribute to Agency Success:

The position will supervise the coordinating tracking and testing of system service requests for the divisions internal to AHCCCS as well as the coordination tracking and completion of member updates as initiated by managed care organizations or automated processes. Initiating and maintaining effective coordination communication and ongoing working relationships with internal and external customers. Providing technical and supportive assistance to all internal and external customers.

Major duties and responsibilities include but are not limited to:
Supervises the staff by defining and establishing schedules setting priorities providing support/direction and dealing with administrative issues as needed.
Coaches team members on performance completes employee performance evaluations and recommends pay actions.
Coordinate and interface with multiple AHCCCS Managed Care Organizations and other related organizations on the design implementation and analysis of projects.
Provide technical assistance to work groups on complex database development for analysis.
Act as a liaison with internal and external parties involved on projects.
Trains staff on operational procedures and troubleshooting techniques.

Knowledge:
Principles and practices of supervision leadership and performance management including coaching mentoring and evaluating staff
Principles methods or tools for planning scheduling coordinating and managing projects and resources
Concepts and techniques associated with full system development lifecycle quality management documentation standards and change management
Customer service principles and processes to identify needs deliver solutions and continually improve service quality
Back-office server applications desktop applications web-based applications client/ server applications to deliver prompt and effective technical and supportive assistance and guiding users through troubleshooting steps to resolve problems efficiently
Computer/networking hardware and standard operating systems to understand computers to work efficiently communicate share resources and be secured
Common third-party software applications internally developed custom applications application integrations
AHCCCS and managed care service delivery systems including the various types of services provided/required specific service provider types and specialties incorporated into the AHCCCS programs along with the types of services

Skills:
Supervising training and motivating staff to achieve operational goals and maintain high performance standards
Strong customer service skills to initiate build and sustain effective communication and relationships with both internal teams and external partners to ensure seamless coordination and service delivery
Developed strong analytical written oral and presentation skills translating technical information into clear understandable terms for non-technical users and external customers
Project management skills including development of project objectives timelines and monitoring/evaluation of its implementation
Applying a structured problem-solving approach to detect define and generate solutions for various technical and supportive challenges
Manage and streamlined workflows for tracking system changes ensuring efficiency and compliance with internal protocols
Analysis and synthesis of financial or managerial data and the development of analysis and recommendations
Managing multiple tasks meeting deadlines and prioritizing workload.
Prioritized inquiries and requests actively troubleshooting conflicts and offering solution-driven support to all stakeholders.

Abilities:
Lead a team in a fast-paced data-driven environment while maintaining accuracy and efficiency
Operate with no supervision in a complex environment
Supervise the coordination tracking and rigorous testing of all system change and update requests originating from internal divisions to ensure seamless implementation and compliance with established standards
Balance prioritize and organize multiple tasks
Work collaboratively in teams and across organizations
Act as the primary liaison for system and member update initiatives facilitating cross functional meetings and ensuring alignment between technical changes and operational needs
Oversee the efficient handling of both manual and automated member data change processes maintaining adherence to policy requirements and MCO communication protocols
Synthesize feedback and adjust plans accordingly
Build strong relationships inside and outside the organization
Consistently demonstrated patience and a professional demeanor when assisting customers even during high-pressure or complex situations
Excel in a Virtual Office work environment and successfully manage staff that are also virtual

Minimum:
Bachelors degree in Information Technology Computer Science Finance Economics or health care related field plus 3 years of business analysis experience to include 2 - 3 years experience with data warehouses business intelligence tools Power BI & SQL (or equivalent experience). One year of experience in Medicaid and/or Medicare.

Preferred:
Experience preparing/presenting dashboards and data using a data visualization tool such as PowerBI. Experience clearly explaining complex methodologies and present findings and recommendations to both technical and non-technical audiences.

Successfully pass fingerprint background check prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona there are:
10 paid holidays per year
Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
Other Leaves - Bereavement civic duty and military.
A top-ranked retirement program with lifetime pension benefits
A robust and affordable insurance plan including medical dental life and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides for life-long income upon retirement.
Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
Voluntary participation.
Program administered through Nationwide.
Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.