Bilingual Customer Service Technical Representative (Fluent SpanishEnglish)

Plainview, TN - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Were recruiting on behalf of an IT implementation companys new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day 24/7 call center.

Recent Computer Science IT or related grads are strongly encouraged to apply.

What Youll Do

Provide excellent customer service via phone and chat in Spanish and English
Greet customers verify accounts listen carefully and show empathy
Troubleshoot internet Wi-Fi and basic device issues (Level 12 support)
Use tools such as Freshdesk Sonar CRM and other internal systems
Document all interactions accurately and follow procedures/SLAs
Escalate complex issues to senior technicians when needed

What You Bring

Fluent Spanish & English (spoken and written)
1 year of customer service experience (call center/help desk preferred)
Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
Strong typing and multitasking skills (navigate multiple systems while assisting customers)
Professional patient and calm with upset or frustrated customers
Willing to work overnights weekends and rotating schedules in a 24/7 environment
Must live in NY State or Florida (preferably in the Plainview NY or Ocala FL area)
Reliable wired internet and a quiet distraction-free workspace

Pay & Schedule

Pay: $17 per hour
Overtime available
Paid training
Work Saturday & Sunday 3 weekdays
Shift: 4 pm - 1 am
Two 15-minute breaks and one 30-minute meal break per shift (set by company schedule)
Flexibility to cover other shifts when needed

Why Apply

Remote work with a customer-focused remote-friendly team
Opportunity to build both customer service and technical support skills
Supportive team environment

If youre a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues wed love to hear from you. Apply today!

Were recruiting on behalf of an IT implementation companys new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day 24/7 call center.Recent Computer Science IT or related grads are strongly encouraged to apply.W...