Senior Manager
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
$ 130471 - 168100
Posted on:
11 days ago
Vacancies:
1 Vacancy
Job Summary
Location(s)
Jacksonville FloridaDetails
Senior Manager sought by Merastar Insurance Company in Jacksonville FL. 40 hrs./wk. Duties include: Oversee op. sys. processes op. procedures & infrastructure. Manage support analysts in resolution of sys. issues & outages. Anticipate track & resolve op. & tactical risks. Mng daily business of ops. team while balancing responsibilities of various business lines such as business analysis vendor & risk mgmt. Work with Director Contact Center Technologies on special projects. Oversee & report metrics. Identify trends & assess opportunities to improve processes. Complete reasonability testing & info. validation before circulating findings & recomm. Raise resolve & track issues & conflicts involving stakeholders. Respond to feedback. Support training programs reinforcing tech & ops infrastructure between depts. Ensure ops. admin. & compliance functions are executed in accord. with regulatory-based best practices. Act as Agent on behalf of key stakeholders (BU) during portfolio prioritization. Coord. testing training & communication for portfolio releases. Develop communications cadence to mgmt. Design run analyze & interpret experimental tests. Address op. concerns monitor customer satisfaction. Develop & implement op. procedures & policies. Analyze training needs/reqs. Communicate complex technical concepts to Info. Tech. other Business Units & front-line employees. Remote work / telecommuting benefits available - Hybrid position. Must report to office worksite 2 days per wk. Must reside within MSA of office worksite. MIN REQ: Bach. degree or foreign Info. Tech or related field. Will accept Bach. equiv. based on combination of education as determined by a professional evaluation svc. 5 yrs job offered or in operational management. SPECIAL REQ.: 2 yrs. exp. with each: leading geographically disbursed teams; op. support of AWS technologies. Up to 5% short-term domestic travel may be involved to attend industry conferences. Salary Range for this job is $130471 - $168100. When determining candidate offers we consider exp. skills educ. certifications & geographic location among other factors. This job is eligible for an annual discretionary bonus & benefits (Medical Dental Vision PTO 401k). Email resume to Jennifer Brown HR Services Lead: . List Ron resume.
Required Experience:
Senior Manager
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
About Company
The Kemper family of companies is one of the nation’s leading insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by offering personalized solutions for individuals, families and businesses.
