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Job Description: Account Director - Facility Management (Banking Client)

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned banking client accounts

• Build and maintain strong C-level relationships with client stakeholders

• Conduct regular client meetings business reviews and strategic planning sessions

• Ensure exceptional client satisfaction and retention

Service Delivery Management

• Oversee end-to-end facility management services including Hard services (HVAC electrical plumbing fire safety) Soft services (cleaning security catering landscaping) Space planning and workplace optimization Energy management and sustainability initiatives

• Monitor service level agreements (SLAs) and KPI performance

• Lead incident resolution and crisis management

Business Development

• Identify opportunities for service expansion and contract growth

• Develop and present proposals for additional services

• Collaborate with sales teams to secure new business opportunities

• Conduct market analysis and competitor benchmarking

Financial Management

• Manage P&L responsibility for assigned accounts

• Develop and monitor budgets forecasts and financial reports

• Optimize cost efficiencies while maintaining service quality

• Process invoicing and manage contract negotiations

Compliance & Risk Management

• Ensure compliance with banking industry regulations and security requirements

• Maintain knowledge of financial services compliance standards

• Implement risk mitigation strategies

• Coordinate vendor management and due diligence processes

Required Qualifications

Education & Experience

• Bachelors degree in Business Engineering or related field

• 5-8 years of experience in facility management or account management

• 3 years of experience serving financial services/banking clients preferred

Technical Skills

• Strong knowledge of integrated facility management services

• Understanding of banking operations and regulatory environment

Core Competencies

• Exceptional client relationship management skills

• Strong business acumen and financial analysis capabilities

• Excellent communication and presentation skills

• Problem-solving and crisis management expertise

• Project management capabilities

• Team leadership and vendor management experience

Preferred Qualifications

• MBA or relevant professional certifications (CFM FMP PMP)

• Experience with workplace transformation and change management

• Knowledge of sustainability and ESG initiatives

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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