Staff Usher

About Yerba Buena Center for the Arts

For three decades Yerba Buena Center for the Arts (YBCA) has been a dynamic hub for contemporary art in San Franciscos downtown community. We showcase innovative and thought-provoking work across visual arts performing arts film and more bringing together artists audiences and perspectives under one roof.

YBCA is a catalyst for conversations around critical social and cultural questions using art as a medium for dialogue. We support artists who push boundaries challenge conventions and spark experimentation and innovation in the arts.

YBCA Mission Vision Values

Mission: To be a gathering space for creative expression that fosters meaningful connection for all.

Vision: To be a catalyst of creative exploration expression and innovation that empowers artists inspires community and drives lasting social change.

Values:

• Belonging The arts are for everyone.
• Inclusive Collaboration We are stronger together.
• Optimism Art has the power to inspire change.
• Curiosity Learning is at the center of artistic expression.

About the Role

The House Staff team plays a critical public-facing role at Yerba Buena Center for the Arts. This team interacts with a broad range of people during events including event attendees YBCA staff and collaborators venue rental clients artists gallery visitors production crew and addition to making all guests feel welcomed and valued this position is accountable for providing directional support for audience members monitoring paths of travel and egress maintaining knowledge of emergency protocols life safety best practices and ADA regulations providing guests with information about current and upcoming programs and acting as an ambassador for the YBCA brand. The ideal candidate will have prior experience in a customer service role as well as keen observation skills exceptional communication and interpersonal skills and a sense of humor.

Primary Responsibilities

• Partner with House Manager Community Experience staff Security staff and Concessions staff to create a welcoming and warm experience for all YBCA audience members and visitors.
• Provide exemplary customer service while scanning tickets checking coats and bags providing directional support articulating YBCA programming and assisting with preparation of event spaces for performances gallery openings conferences film screenings public squares community gatherings and special events.
• Act as a brand ambassador for YBCA maintaining a working knowledge of our Mission Vision Brand Platform Audience Experience expectations and current and upcoming programs.
• Maintain positive and collaborative relationships with YBCA staff clients vendors volunteers visitors and union members.
• Maintain working knowledge of ADA requirements crowd management practices emergency evacuation and life safety policies and procedures.
• Problem solve patron issues/complaints in collaboration with the House Manager.
• Communicate effectively to staff and patrons as needed.
• Attend staff trainings and meetings including info sessions about programming and exhibitions as requested by the Manager of Audience and Concession Services.
• Other duties as assigned by the House Manager and Sr. Manager of Audience and Concession Services.

Skills & Abilities

• Experience in a customer service role; live event experience preferred
• Positive attitude with friendly open demeanor
• Excellent verbal and interpersonal communication skills
• Strong teamwork orientation; able to work with diverse staff clients and patrons
• Able to work in an environment with sensitive and/or provocative material
• Diplomacy integrity tact sense of humor
• Able to lift program boxes (about 25 lbs. each) tables chairs and easels for event setups
• Able to stand for extended periods of time
• Available to work variable schedule including days evenings weekends and holidays
• Ability to work effectively with people of diverse cultural backgrounds
• Experience working in a contemporary arts organization a plus

Who Should Apply

Research shows that many candidatesespecially those from communities most affected by inequitiesapply only if they meet 100% of the qualifications. At YBCA no one meets 100%.

If much of this role resonates with you we encourage you to apply. We are interested in building a mission-driven collaborative and curious team not in checking every box.

Benefits

Benefits include:

• PTO Holiday Pay according to Collective Bargaining Agreement
• Eligible to participate in the 403(b) Retirement Plan and potential access to SF City Option programs.
• Free/member admission during regular museum hours & potential discounts on concert/lecture tickets at participating North American Reciprocal Museum institutions with your YBCA badge.

Equal Opportunity Employer

Yerba Buena Center for the Arts (YBCA) is committed to diversity in its programming and in creating a work culture and environment that is reflective of San Francisco Bay Area demography. The Center encourages and actively recruits applicants representing dimensions of difference that include but are not limited to age national origin ethnicity race religion ability sexual orientation gender or political affiliation.

YBCA will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code Article 49).

Accommodations

YBCA is committed to providing access and reasonable accommodations for individuals with disabilities in all aspects of the employment process. To request an accommodation at any stage of the application or hiring process please contact with the subject line Accommodations Request.

Health and Safety

At YBCA we continue to prioritize the health and well-being of our community. Our current COVID-19 health and safety protocols meet or exceed local state and federal public health requirements. We require proof of vaccination against COVID-19 as a condition of employment. Exemption from these requirements will be reviewed according to standards set forth by state and local health agencies and reasonable accommodations will be made for those providing valid exemptions.

All initial interviews will be conducted remotely via phone or video conference. Please note that this position may perform some work remotely and on site responsibilities.

Application Status

Thank you for your interest in joining the YBCA team! After you apply youll receive a confirmation email letting you know weve received your resume. Our recruiting team will review your application and reach out if your experience matches an open role.

We also invite you to upload your resume and join the YBCA Talent Community to stay connected and be considered for future opportunities as they become available. We wish you the best of luck in your job search!

Agencies and Recruiting Firms: Please note that we will only review applications submitted directly by candidates and do not accept resumes or pay fees to third parties. Any unsolicited resumes received will be considered the property of YBCA

Skills & Abilities

• Experience in a customer service role; live event experience preferred
• Positive attitude with friendly open demeanor
• Excellent verbal and interpersonal communication skills
• Strong teamwork orientation; able to work with diverse staff clients and patrons
• Able to work in an environment with sensitive and/or provocative material
• Diplomacy integrity tact sense of humor
• Able to lift program boxes (about 25 lbs. each) tables chairs and easels for event setups
• Able to stand for extended periods of time
• Available to work variable schedule including days evenings weekends and holidays
• Ability to work effectively with people of diverse cultural backgrounds
• Experience working in a contemporary arts organization a plus