Account Director

Kenosha, WI - USA

Monthly Salary: Not Disclosed

Posted on: 12 days ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Account Director plays a pivotal role in fostering & managing Catalysts client relationships ensuring a seamless & positive experience throughout the entire exhibit lifecycle. This strategic position is responsible for cultivating strong long-term partnerships with clients across all levels of their organization. By deeply understanding each clients business objectives & marketing strategies the Account Director assists the internal team in delivering tailored solutions that drive results. This role requires a proactive approach to building trust & loyalty ensuring that client needs are consistently heard understood & addressed with efficiency and care.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact ensuring client needs are met with responsiveness & care
Build strong relationships that foster open communication & deepen client understanding
Work directly with members of the internal sales team at any point in the project lifecycle

Lead Pre-Planning Efforts

Organize & facilitate ongoing pre-show meetings
Maintain & update a comprehensive client event calendar typically on a rolling 12-month basis
Oversee timelines/deadlines associated with each project both internally and externally

Project & Communication Oversight

Be the voice of the client within our building
Attend and support all project meetings & coordinate pre-show meetings with internal & external stakeholders
Primarily collaborate with project management to collectively communicate with all cross-functional teams to ensure seamless project execution
Generate addendums & change orders as needed
Monitor project deadlines & hold clients accountable to them

Budget Management

Manage individual event budgets with clients & reconcile final billing post-show
Communicate budgetary changes to client throughout the project lifecycle
Coordinate & order show service on our clients behalf including Install & Dismantle Transportation Audio/Visual Electrical Rigging Furniture Floral Catering etc. (varies per client/job)

Onsite Event Support

Attend key shows & events (as needed)
Oversee the entirety of the exhibit installation process to ensure milestones budgets & client expectations are met.

Qualifications

Education & Experience

Bachelors degree preferred.
Tradeshow and/or event management experience preferred.
Minimum of 3 years of account management experience.

Skills & Competencies

Communication: Clearly conveying ideas expectations & feedback to team members & stakeholders. Active listening & adapting communication style to different audiences.

Problem-Solving: Identifying issues early & developing creative practical solutions.
Time Management: Prioritizing tasks managing deadlines & ensuring efficient use of resources.
Adaptability: Staying flexible & calm under pressure especially when project scopes/timelines shift.
Conflict Resolution: Navigating disagreements diplomatically & maintaining team cohesion.
Collaboration: Working effectively across departments & with diverse teams.
Attention to Detail: Ensuring accuracy in planning documentation & execution.
Negotiation: Balancing stakeholder needs managing vendor contracts & aligning expectations.
Organization: Manage multiple accounts at different lifecycle stages simultaneously.

Work Environment:

This is a full-time on-site position based in our office.
Schedule: Standard hours are Monday Friday 8:00 AM 5:00 PM with occasional overtime required to meet project deadlines and support event execution.
We offer a flexible open-office setting that encourages collaboration & creativity while supporting individual focus. Team members enjoy a dynamic space designed for both teamwork & independent work styles.
Travel Requirements: This role requires approx. 30% travel with the potential for more depending on large-scale client engagements or major events.

Required Experience:

Director

Position SummaryThe Account Director plays a pivotal role in fostering & managing Catalysts client relationships ensuring a seamless & positive experience throughout the entire exhibit lifecycle. This strategic position is responsible for cultivating strong long-term partnerships with clients across...