Relationship Manager, MidMarket

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Whats the opportunity

As a Mid-Market Relationship Manager youll be at the forefront of growth; turning momentum into mastery. Youll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. Were building a world-class sales organization; fast ambitious and unapologetically driven.

At Intercom we do sales differently. We dont just pitch; we partner. Were asking our customers to make Intercom the heartbeat of their business and that starts with salespeople who can think bigger move faster and win with integrity.

We invest deeply in every Relationship Managers growth. Development isnt a slogan here its baked into how we promote learn and a high-velocity environment where ownership creativity and ambition are rewarded youll find room to stretch influence and make your mark.

What will I be doing

• Own and grow a portfolio of Intercoms mid market customers; driving measurable revenue expansion retention and long-term loyalty.
  
• Engage with executives and operators to uncover pain points position AI-driven solutions and tie Intercoms platform directly to business impact.
• Design and execute territory strategies that go beyond maintenance; targeting upsell cross-sell and multi-business unit expansion with clear data-backed plans.
• Partner cross-functionally with Marketing Product and Customer Success; translating real customer needs into product innovation and GTM alignment.
  
• Analyze and communicate performance metrics that show the story behind growth; retention adoption and platform expansion.
• Invest in team excellence through mentoring peers sharing winning plays and raising the overall bar for execution and ambition.

What skills do I need

• 5 years in a quota-carrying role managing a large book of business (85 accounts) focused on retention renewals and expansion.
• 3 years selling SaaS solutions ideally in complex high-velocity environments.
• Proven success navigating procurement processes and influencing enterprise-level decision-makers.
• Experience selling AI-powered products with deep knowledge of AI applications and the ability to translate technical capability into customer value.
• A track record of consistent overachievement; exceeding quota driving revenue growth and complex renewals.

Bonus skills & attributes

• Sharp communication skills; written and verbal tailored to senior stakeholders and technical teams alike.
• Strong commercial instincts paired with the ability to thrive in a fast-moving evolving organization.
• High intellectual curiosity and a growth mindset
• A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.
• Demonstrated leadership influencing not only within your team but across functions to drive alignment and results.

Benefits

We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical dental and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades friends and family!

The OTE range for candidates within the San Francisco Bay Area is $226000 - $347440. The range listed reflects multiple levels within the company - leveling and compensation will be determined throughout the interview process. Actual OTE pay will depend on a variety of factors such as education skills experience location etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.

Is this role not quite what youre looking for Join our Talent Community to stay connected with us.