Client & Community Relations Manager (Part-Time)

Be the Heart of Sit n Stay Dog Training Orchard Park NY

Do you love people as much as you love pets Are you an organized tech-savvy go-getter with a passion for helping others and growing something meaningful

Were looking for aClient & Community Relations Managerto join our team part-time and help us grow into our next exciting chapter! This isnota dog training position its a people-facing role that combines customer service sales office management and community building. Youll be the glue that holds our client communication together the voice behind the emails and calls and a vital part of our leadership team on-site at Dog School.

This role is perfect for someone whos enthusiastic nurturing confident independent and driven but who also thrives being part of a collaborative team.

Your Role

Youll be responsible for bothclient careandcommunity outreach helping Sit n Stay achieve our monthly revenue goals by:

Client Relations

• Responding to emails texts phone calls and social media messages
• Scheduling organizing and conducting Game Plan calls with new clients
• Managing client onboarding communication and satisfaction
• Providing outstanding nurturing customer service at every touchpoint
• Coordinating behind-the-scenes details to keep our clients (and team) happy
• Working on-site at Dog School and building rapport with our community

Community Outreach

• Leading local outreach to vets shelters rescues pet stores and more
• Coordinating and attending community events expos and networking opportunities (often on nights or weekends)
• Supporting referral programs ambassador partnerships and visibility campaigns
• Helping spread the word about what makes Sit n Stay special

Sales & Marketing

• Driving revenue by converting leads into paying clients
• Contributing to promotional campaigns and launch plans
• Tracking KPIs to meet goals
• Participating in brainstorms and offering input we value your voice

Office Coordination

• Keeping us organized and on top of our game!
• Managing schedules follow-ups and key client information
• Supporting day-to-day operations and working closely with Kim and the leadership team

Were Looking for Someone Who Is

• Apeople personto the core loves talking listening and solving problems
• Confident insales and consultative conversations
• Exceptionallyorganized efficient and dependable
• Tech-savvyand a quick learner with new software and systems
• Able to workindependentlywhile taking direction well
• Positive professional nurturing and aligned with our values
• Willing to workon-site at Dog School (some evenings/weekends required) as well as work off-site at events
• Excited about helping Sit n Stay grow not just doing a job but building a movement
• Someone who also loves dogs and wants to help an organization to keep more dogs in their homes

What We Offer

• A warm collaborative and purpose-driven team
• ClearKPI and performance goalsso you know what success looks like
• Room for growth leadership and creativity as we scale
• Part-time hours withflexibility and meaning with the possibility of growing into a full time position
• Pay that starts modest butincreases with performance(and potential bonus opportunities)
• A chance to help more dogs and families live their best lives

How to Apply

If youre excited about this role and believe youd be a great fitinclude a short cover lettertelling us:

• Why youre interested in this position
• What makes you a great fit for Sit n Stay
• Your availability and ideal start date

We cant wait to meet the person who will help us take this next big leap and who wants to be part of something truly special.