Customer Service Trainer
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a knowledgeable and dynamic Customer Service Trainer to join our team in Austin TX. The ideal candidate will play a key role in shaping the skills performance and efficiency of our customer service staff. This position requires a strong communicator who can design implement and deliver engaging training programs that enhance service quality and client satisfaction.
Responsibilities
Develop deliver and update customer service training programs aligned with company standards.
Conduct onboarding sessions for new hires and ongoing workshops for existing team members.
Evaluate individual and team performance to identify training needs and skill gaps.
Provide coaching feedback and guidance to improve communication problem-solving and service techniques.
Create training materials guidelines and documentation for internal use.
Collaborate with department leaders to ensure training initiatives support operational goals.
Monitor results and implement improvements to enhance training effectiveness.
Qualifications :
Qualifications
Strong communication and presentation skills.
Ability to explain complex concepts clearly and confidently.
Solid understanding of customer service principles and best practices.
Excellent organizational and time-management skills.
Ability to lead motivate and positively influence teams.
Detail-oriented with strong problem-solving abilities.
Comfortable working in a structured professional environment.
Additional Information :
Benefits
Competitive salary of $57000 $60000 annually.
Opportunities for professional growth and advancement within the company.
Supportive team-oriented work culture.
Comprehensive skill-development and training resources.
Stable full-time position with long-term career potential.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
