Regional Retention Services Officer
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Job Location:
Dar es Salaam - Tanzania
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Client Retention Services Officer is responsible for strengthening the continuum of care for all clients enrolled in HIV services. The role focuses on ensuring client adherence to ART programs minimizing loss to follow-up and providing technical guidance to Cluster Retention Officers and facility teams. The officer will collaborate with R/CHMT health facilities and community actors to enhance retention improve clinical outcomes and support data-driven decision-making.
KEY RESPONSIBILITIES
- Work closely with Cluster Retention Officers and facility teams to ensure client retention prevent loss to follow-up and optimize adherence through effective clinic preparation timely reminders and accurate documentation of client outcomes.
- Provide technical guidance on client-centered ART services to enhance adherence and treatment outcomes.
- Supervise and mentor Cluster Retention Officers ensuring continuity of care for all PLHIV and monitoring performance to maintain quality standards.
- Collaborate with R/CHMTs to identify challenges affecting the continuum of care and provide actionable recommendations.
- Ensure the availability and proper use of relevant registers SOPs and job aids at supported sites.
- Build the capacity of Cluster Retention Officers to analyze facility performance data and provide timely technical guidance to address gaps.
- Work with ART and PMTCT/Clinical Officers to ensure proper enrollment and documentation of new clients into ART services.
- Oversee community programs engaging Community Health Workers (CHWs) in tracing clients with treatment inturuption to minimize loss to follow-up and strengthen facility-community linkages.
- Monitor facility Continuous Quality Improvement (CQI) indicators monthly and develop remediation plans for underperforming areas.
- Prepare submit and share all relevant project reports (weekly monthly quarterly) with the Retention Advisor and relevant stakeholders in a timely manner.
- Collaborate with the project team to document key activities processes lessons learned and best practices.
- Participate in regional technical meetings and provide input on client retention strategies and program improvements.
- Support integration of retention interventions within broader HIV care and treatment programs to enhance overall service delivery.
- Promote data-driven decision-making to inform strategies for improving retention and adherence among ART clients.
Qualifications :
Education:
- Degree in Medical Field Nursing Public Health or Social Science
Experience:
- Minimum of 3 years of hands-on experience in facility- or community-based HIV programs preferably with an NGO active in health development.
- Proven experience in client retention ART adherence programs and community engagement.
- Experience in data analysis report writing and performance monitoring.
Knowledge Skills and Competencies:
- Strong interpersonal and people management skills; team player and leader.
- Critical thinking problem-solving and decision-making abilities.
- Familiarity with national HIV guidelines and ART service delivery models.
- Proficiency in English and Swahili (spoken and written).
- Ability to work independently and collaboratively across multiple sites.
Additional Information :
Please include a cover letter that highlights why you believe you are an ideal candidate for this role along with your CV showcasing your relevant skills and experience. The application deadline is Friday 21 November 2025.
Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an @ address.
Amref Health Africa is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equal-opportunity employer with a non-smoking environment policy.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- cpr
- Customer Service
- Clearance
- Facility
- Administrative Tasks
- Emergency
- Public Safety
- Law Enforcement
- Access Control
- Communication
- General Public
- Financial Statements
- Military Personnel
- Procedures
- Powerpoint
About Company
Amref International University focuses on training, research and extension in health sciences, emphasizing promotive, preventive, rehabilitative and palliative health. AmIU is founded on the experience and intellect of Amref Health Africa, which is reputed for its over 60 years of qua ... View more
