Junior English Speaking Service Desk Specialist
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
As an English Speaking Service Desk Specialist you will be a part of Arvato Systems Global Delivery Service Operations unit and a member of our Service Desk team who focuses on delivering support in incident management providing high quality services to our customers all around the world. You will be responsible for supporting customers in system inquiries working closely and establishing global connection with colleagues in different locations in the world.
General responsibilities:
1st Level Support
Respond to customer inquiries via e-mail/ticketing system or phone
Process and monitor technical incidents
Advise and support the customer in consideration of functional requests
Assist the customer in resolving 1st level issues
Dispatch and track tickets for the 2nd and 3rd level of support
Follow up on any customer issues requiring additional research
Demonstrate the highest level of customer service and professionalism
Job requirements:
Excellent communication skills in the English language
Previous customer service-related experience
Proactive and analytical approach
Good problem-solving skills
Solution-oriented and a team player
Desire to grow and develop in the IT industry
Work Organization:
- Work is organized in a 24-hour schedule (including weekends) covered through 12-hour shifts.
- Day shifts run between 7:00 AM and 7:00 PM and night shifts run from 7:00 PM to 7:00 AM with additional pay.
- All shifts areplanned in advance and rotated fairly so everyone shares the workload equally and has enough time to rest and recharge.
We offer:
Monthly gross base salary from 1400 to 1750 EUR depending on your level of expertise
Hybrid way of working based on your own preferences with cozy office space in the center of Riga when needed.
Family-oriented company values and healthy attitude towards work and life balance - granting an additional 4 vacation days birthday leave Happy Land space in the office for children etc.
Individual development and learning plan including yearly budget for external training
Necessary essentials: health insurance with dental services and sports coverage
Possibility to work in mutual trust and a positive team environment to be creative and improve working flows by self-initiative
Friendly multicultural and cooperation orientated colleagues
About us
At Arvato Systems we are Masters of the Unseen.
We solve complex IT challenges power seamless Cloud transitions and keep critical systems running quietly reliably globally.
With deep industry expertise and a focus on what matters We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front.
But behind every great system is an even greater team.
We foster a diverse inclusive culture where people feel valued supported and set up to thrive.
And our commitment to sustainability and responsibility is more than words its recognized by SIF WWF and Latvias Inclusion and Diversity Charter.
Real impact doesnt need the spotlight - it needs the right people. Like you.
We look forward to your application. All shared information will be treated confidentially securely processed for recruitment only and deleted after the process concludes.
For more information pleaseclick here.
LinkedIn / Instagram / Facebook : @arvatosystemslatvia
Company: SIA Arvato Systems Latvia
Country: Latvia
State/Region: Riga
City: Riga
Postal Code: LV-1013
Job ID: 284036
Required Experience:
Junior IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
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