Customer Account Manager, Digital Sales Executive | ERP

Itasca, IL - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

The Digital Sales Executive (DSE) is responsible for sales and customer relationships including ensuring the timely and successful renewal of contracts for the assigned territory. The DSE will work closely with Regional Renewals lead Install Base Sales and other key stakeholders in the region.

RESPONSIBILITIES

Ensure the timely and successful renewal of software contracts to deliver your monthly quarterly and annual targets.
Identify and qualify potential customers opportunities through various methods including email campaigns one to one customer conversations and leveraging social media platforms.
Proactively engage with customers to address concerns answer questions and provide quotations and renewal motivations.
Negotiate renewal agreements including uplifts up-sell and contract alignment with the current usage requirements.
Collaborate with Install Base Sales Representatives and cross-functional teams to achieve sales targets and exchange valuable customer insights.
Provide accurate monthly and quarterly forecasts and opportunity updates on a weekly basis.
Seek out and execute on upsell opportunities including co-termination and multi-year Renewals
Maintain and update CRM records to summarize all customer contacts and opportunities. Ensure the integrity of customer information is developed and maintained to a required standard in all systems
Collaborate with legal and finance teams to ensure compliance with contract terms and financial objectives.
Able to support and work effectively with a minimum of 40-60 customers.
Adhere to all internal sales processes and approvals.
Preparation of paperwork such as subscription renewal order forms to be sent to customer ahead of their subscription anniversary to obtain necessary renewal paperwork (signed order forms and POs).

What Were Offering

Salary Range: $100000 - $110000 plus up to 100% bonus potential
Flexible paid time off including sick and holiday
Medical dental & vision insurance
401K with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Tuition assistance
Community involvement and volunteering events

Qualifications :

Good organizational skills and attention to detail capable of managing multiple priorities and meeting deadlines.
Strong communication and presentation skills with the ability to confidently interact with senior leaders.
Excellent English ( other language requirements in the region)
Collaborative mindset and the ability to build effective relationships both in the company and with the customer and partners.
Must be able to work well in high pressure situations
2 years experience in business development renewals sales account management or equivalent customer facing role
Knowledge in or comparative technologies including ERP EAM and/or FSM
Knowledge of Energy & Utilities market beneficial
Work with channel and partners to ensure timeous optimal renewals.
Strong sales track record or meeting and exceeding quota.

Additional Information :

We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer

Remote Work :

Yes

Employment Type :

Full-time

RESPONSIBILITIES

Ensure the timely and successful renewal of software contracts to deliver your monthly quarterly and annual targets.
Identify and qualify potential customers opportunities through various methods including email campaigns one to one customer conversations and leveraging social media platforms.
Proactively engage with customers to address concerns answer questions and provide quotations and renewal motivations.
Negotiate renewal agreements including uplifts up-sell and contract alignment with the current usage requirements.
Collaborate with Install Base Sales Representatives and cross-functional teams to achieve sales targets and exchange valuable customer insights.
Provide accurate monthly and quarterly forecasts and opportunity updates on a weekly basis.
Seek out and execute on upsell opportunities including co-termination and multi-year Renewals
Maintain and update CRM records to summarize all customer contacts and opportunities. Ensure the integrity of customer information is developed and maintained to a required standard in all systems
Collaborate with legal and finance teams to ensure compliance with contract terms and financial objectives.
Able to support and work effectively with a minimum of 40-60 customers.
Adhere to all internal sales processes and approvals.
Preparation of paperwork such as subscription renewal order forms to be sent to customer ahead of their subscription anniversary to obtain necessary renewal paperwork (signed order forms and POs).

What Were Offering

Salary Range: $100000 - $110000 plus up to 100% bonus potential
Flexible paid time off including sick and holiday
Medical dental & vision insurance
401K with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Tuition assistance
Community involvement and volunteering events

Qualifications :

Good organizational skills and attention to detail capable of managing multiple priorities and meeting deadlines.
Strong communication and presentation skills with the ability to confidently interact with senior leaders.
Excellent English ( other language requirements in the region)
Collaborative mindset and the ability to build effective relationships both in the company and with the customer and partners.
Must be able to work well in high pressure situations
2 years experience in business development renewals sales account management or equivalent customer facing role
Knowledge in or comparative technologies including ERP EAM and/or FSM
Knowledge of Energy & Utilities market beneficial
Work with channel and partners to ensure timeous optimal renewals.
Strong sales track record or meeting and exceeding quota.

Additional Information :

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Marketing
Public Relations
Digital Account
Google Webmaster Tools
Pinterest
Linkedln
Account Management
SEM
CRM
SEO
Content Marketing
Facebook
Email Campaigns
ROI
Analytics

Apply Now

About Company

IFS

We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more

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