IT Support Specialist

Job description:

Below are technical expertise needed for this Product Sustenance Engineer (L2 Support) role.

Expecting 1 (min) 4 (max) years of experience in application support.
Customer focused and goal orientated with keen attention to detail.
Excellent analytical and problem-solving skills.
Excellent verbal/written communication skills. Good competent in English.
Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
Have good practice on ITIL framework to assist in day-to-day BAU Operations.
Experience in working with cross functional teams spread across geographies.
Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server.
Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
Proven ability to work within service level agreement in order to solve customer issues.
Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem.
Responsible to drive all technical and functional issues towards closure.
L2 support - diagnosis investigation resolution coordination with business application owners.
Creation of ticket and tracking through lifecycle
Co-ordinate with L3 support for application bug/ enhancement requirement.
Willing to work in 24x5 support environment.
Very good knowledge in SDLC and STLC process.
Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOPs.

Technical Knowledge:
Understanding of single sign on.
Good knowledge of DB SQL & understanding of UML.
Any experience in handling functional needs / conducting functional sessions is added advantage.
Experience in debugging the apps with API / REST services.
Experience in cloud concepts & handling of application hosted on cloud.
Understand of terraform Observability Error handling in Cloud setups.
Writing automated scripts / queries for validating applications would be appreciated.
Any Azure / DevOPS certification

Additional Information :

What Happens Next
 
Our people are the backbone of what we do so its incredibly important we find the right individuals to join us. As a potential new recruit youll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
 
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
 
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately on this occasion your application has been unsuccessful. 

Remote Work :

No

Employment Type :

Full-time