Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
SECURITY CLEARANCE: Must be able to gain UK SC Clearance
LOCATION: Mon-Fri - Newport / Portsmouth / Stevenage sites
TRAVEL: Business trips are to be expected within the UK or Europe and therefore you must be willing to travel accordingly.
TYPE: Full time
HOURS: 37
WHATS IN IT FOR YOU
Financial Reward: Competitive salary annual profit share contributory pension share options car leasing scheme free onsite parking season ticket loan tax-free technology scheme discounted shopping and much more
Work / Life Balance: 37 hour week flexible working around core hours and Friday afternoons off hybrid working up to 2 additional days per month as TOIL option to buy/sell holiday
Personal Development: Personalised development plan Airbus Leadership University and unlimited access to 10000 E-learning courses internal mobility including international opportunities
Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support) Employee Assistance Programme discounted family health / dental insurance / eye tests cycle-to-work scheme
Family and Caregiving: Life assurance enhanced pay for maternity paternity adoption and shared parental leave and caregiving
Inclusive Environment: Wellbeing room Multi-faith room Employee Representative Groups (Gender LGBTQ International Generational Disability Social & Cultural Diversity Neurodiversity)
Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space sustainability is at the heart of our purpose. So whats your next change
Are you creative and innovative
Are you customer and solution oriented
Are you prepared to re-think Information Management services
A vacancy for a Service Delivery Manager (Google Workspace) has arisen within Airbus Defence and Space in Newport Stevenage or Portsmouth to join our Digital team.
We deliver the expertise technology and equipment for Airbus Defence & Space products We pioneer sustainable aerospace for a safe and united world!
Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support enable and deliver a broad range of technological solutions and services to our customers.
As part of our transformation the new operating model is oriented around multi-functional agile teams working with the business and developing our digital capabilities.
What does this mean for you
A role in Digital is an opportunity to grow and to develop your career in a progressive and innovative environment.
HOW YOU WILL CONTRIBUTE TO THE TEAM
You will be responsible for the reliability availability and security of Google Workspace services in the UK.
You will perform ITIL based support processes that include incident problem change configuration and event management.
You will ensure that service agreements with the provider are observed and concluded.
You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions and increase the level of customer satisfaction.
You will manage and report on the planned operating budget.
You will contribute to the definition of new products and services with the project teams.
ABOUT YOU
Experience in operational activities in provider and service management.
Experience in IT infrastructure and Google Workspace/Microsoft Office 365 products & services.
Experience in security products (e.g. McAfee Stormshield Netskope) would be a plus.
Service and customer experience oriented.
Not a 100% match No worries! Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways including part-time. Please talk to us at the interview about the flexibility you need and well always do our best to accommodate your request.
Please let us know if you need us to make any adjustments for the selection process you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout etc. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To opt in just select the option during your application submission and our Talent Acquisition team will contact you.
#LI:MF1
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
AIRBUS Defence and Space LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
DigitalBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
