Supervisor, Customer Service
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Job Location:
Plover, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
RRD is seeking a strong hands-on Supervisor of Customer Service in our Plover WI facility!
He/She will lead a dedicated team focused on delivering exceptional client support and operational excellence. This role requires a proactive leader who thrives in a fast-paced environment drives continuous improvement and inspires their team to provide best-in-class service every day.
Responsibilities
- Provides leadership vision and direction to the Customer Service Representatives for a plant.
- Facilitates short and long-range workload planning by effective staffing and resource allocation.
- Conducts resource analysis to determine staffing levels and communicates results to Customer Service Manager.
- Provides leadership to develop better methods improved quality customer loyalty high productivity and lower operating costs.
- Works with the Plant leadership and sales to execute tactical customer care plans regarding service distinctiveness customer loyalty and sales.
- Maintains visibility within the Customer Service area by performing regular quality assurance gauging and feedback sessions with all Customer Service Representatives.
- Resolves complex customer problems.
- Reviews monitors and recommends improvements to Customer Service processes and procedures.
- Communicates executes and monitors tactical customer plans to ensure customer satisfaction and that segment goal are met.
- Develops or participates in the preparation of annual budgets and holds others accountable for attaining the budget goals.
- Plans assign and reviews work of staff to ensure that group objectives are met.
- Hires trains develops and manages staff to ensure that a qualified staff exists to meet group objectives.
- Performs other related duties and participates in special projects as assigned.
Qualifications :
- Bachelors Degree
- 4 years of related experience and/or training; or equivalent combination of education and experience.
- Prior Customer Service experience is required.
- Team Lead or Supervisory experience preferred.
- Experience working in a manufacturing facility is strongly preferred.
- Excellent communication skills both written and verbal are required.
- Must have strong computer skills; Microsoft Office software including E-Mail Outlook Word Excel PowerPoint Access. (Google Suite is preferred).
Additional Information :
RRDs current salary range for this role is $65100 to $101500 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee and the range may change in the future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon but not limited to education skills experience proficiency performance shift and location. Depending on the role in addition to base salary the total compensation package may also include participation in a bonus commission or incentive program. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.
#RRDCORP
#LI-MY1
#LI-Onsite
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industrys most trusted portfolio of creative execution and world-wide business process consulting, with ser ... View more
