IT Manager

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Information Systems Manager is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Hiltons IT strategies and priorities as well as measuring IT costs benefits and performance in the hotel and providing this information to hotel management and the Regional Information Systems Manager.

What will I be doing

As the IIT Manager you will be responsible for performing the following tasks to the highest standards:

• Maximize and protect hotel profitability through the leverage of IT training and operational best practices.

• Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts.

• Ensure that any system user permission has been authorized before opening monthly audit user use report ensure that it has been used correctly.

• Responsible for the management and control of all IT expenses according to an agreed plan.

• Ensure a business continuity plan is established and tested for all parts of the business.

• Ensure the highest possible IT service is provided to the agreed standards and best practices.

• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.

• Ensure guest IT queries are managed to defined standards with minimal risks.

• Ensure brand standards are communicated and maintained for Guest and Business Service.

• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.

• Ensure IT resources are maintained in the hotel to support the commercial & business needs.

• Identify and ensure all hotel data has ownership and accountability within the organization.

• Provide IT support to other Hilton hotels when required.

• Manage and monitor local vendors and/or local representatives of global / area vendors.

• Ensure that hotel data is secured and in line with stated standards and best practices.

• Ensure access control is in line with stated standards and best practices.

• Ensure regular self-evaluations of IT practices are completed and communicated.

• Maintain standards and best practices in the hotel and evaluate compliance and ensure machine room access registration and safety.

• Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.

• Communicate status risks and opportunities to the General Manager hotel Management and Regional & Area IT Management.

• Adhere to the hotels security and emergency policies and procedures.

• Ensure that all team members have a complete understanding of and adhere to the hotels team member rules and regulations.

• The Management reserves the right to change/extend this job description if necessary at any point in time during her / his employment.

What are we looking for

An IT Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

• University degree majoring in IT with relevant certificate(s).

• At least 2-3 years of experience in the same position in the hospitality industry.

• Proficient in Property Management Systems (PMS)

• Familiar with Point of Sale (POS) systems for F&B and retail operations

• Good communication and interpersonal skills.

• Proficient in Network infrastructure servers and data security

• Ability to translate technical information into clear actionable guidance.

• Ability to resolve complex problems under pressure with sound judgment.

• Highly organized and detail-oriented.

• Strong interpersonal and intercultural communication skills.

• Resilient adaptable and proactive in a fast-paced international environment.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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