Marketplace Program Manager
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Marketplace Program Manager plays a critical central role in coordinating and accelerating high-impact Marketplace Experience projects across a specific region. Reporting directly to the Marketplace Experience Director this role is responsible for the overall portfolio management governance and project delivery mechanisms. The Program Manager ensures strategic alignment operational excellence and timely completion of initiatives that enhance the overall rider vendor and customer experience across multiple countries.
This is a structural role focused on enabling the doers (the local Experience Leads) by providing the frameworks oversight and escalation channels needed to succeed.
Key Responsibilities:
1) Program and Portfolio Leadership
- Strategic Partnership: Collaborate closely with the Marketplace Experience Director and local teams to translate regional strategies and market-specific initiatives into a clear actionable roadmap for all experience-related programs
- Portfolio Management: Implement and maintain a standardized framework for program management including project intake prioritization tracking resource allocation and benefits realization across the entire regional experience portfolio.
- Roadmap Control: Own the aggregated experience roadmap proactively identifying dependencies sequencing risks and opportunities for project synergy across different countries and customer segments.
2) Cross-Country Delivery and Problem Solving
- Project Acceleration: Work closely with the Marketplace Experience Leads in each country to drive local projects to successful completion.
- Challenge Resolution: Act as the primary point of contact and escalation for roadblocks resource constraints and cross-functional challenges encountered by country teams. Proactively unblock issues by engaging with central Product Operations and Support teams.
- Standardization: Facilitate the sharing of best practices and successful project blueprints across the region ensuring consistency and efficiency in experience-related deployments.
3) Governance and Reporting
- Establish Governance: Design implement and manage the governance structure for the Marketplace Experience function in the region (e.g. weekly status meetings monthly portfolio reviews QBRs).
- Control and Quality: Ensure all projects adhere to established governance standards scope timelines and quality gates.
- Executive Reporting: Develop and maintain high-quality concise reporting on the status health and impact of the entire regional experience program portfolio for executive leadership. This includes tracking key program metrics (e.g. adherence to budget on-time delivery risk register).
4) Experience Transformation Enablement
- Process Design: Manage the documentation and rollout of standardized processes for how experience insights (Voice of the Customer) are captured prioritized and converted into structured projects.
- Tooling Oversight: Coordinate the regional usage and optimization of project management tools (e.g. Jira Asana etc.) for the Marketplace Experience team to ensure data integrity and accurate reporting.
Qualifications :
Program Management Expertise: Proven experience (5 years) in a Program Manager or Senior Project Management role ideally managing a portfolio of initiatives across multiple locations or countries.
Structural Mindset: Exceptional ability to create order out of ambiguity designing and implementing governance reporting and process frameworks from scratch.
Communication and Influence: Excellent stakeholder management and communication skills with the ability to influence cross-functional partners and articulate complex program risks clearly to executive audiences.
Analytical Acumen: Comfort with data metrics and using portfolio metrics to drive prioritization and measure program success.
Adaptability: Ability to thrive in a fast-paced high-growth environment and manage multiple competing priorities simultaneously.
Education: Bachelors degree in Business Operations or a related field.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
