Relationship Manager (Assisted Service, Kolkata)
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Job Location:
Monthly Salary:
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Designation : Relationship Manager / Senior Relationship Manager- Elite Service
About us: Ltd is the largest and the most trusted matrimony brand with employee strength of around 4500 associates. The service offering of the brand are in matchmaking and marriage services through websites mobile sites and mobile apps. Its flagship products are Bharat Matrimony Community Matrimony Assisted services and Elite Matrimony in the matchmaking business. The marriage services vertical comprises of Matrimony Mandaps and Matrimony Bazaar.
We are the pioneer and leader in the online match making business with over 4 million active members availing these services.
has a pan India presence with 7 regional offices and 145 company owned retail outlets. has recently been awarded the Superbrand award as well as the award for gender sensitivity for the Find Your Equal campaign. The goal is to build a billion dollar revenue company and a long lasting institution with a legacy for the generations to come.
Deptt :
Elite Matrimony is a premium matchmaking service to help industrialists entrepreneurs celebrities and highly successful professionals find the right match for themselves or their loved ones. This service caters to the whos who of the society who chooses to seek a Relationship Managers help in finding a suitable match. We have efficient Relationship Managers who find joy and pride in helping our members find their soul mate.
Role Review:
The Relationship Executive is responsible for understanding customer requirements meeting service metric guidelines retaining customers converting prospects and assisting them in finding suitable partners. The role will be responsible for HNI Sales & Customer Service.
Key Responsibilities:
- Welcoming the customer on-board and creating a Member Profile.
- Meetings with Customer at his Residence / Office to gain in depth knowledge about partner preferences.
- Understanding the member choice expectations and identifying the uniqueness of the Member.
- Searching screening short listing establishing contact initiating meeting between members and creating success stories.
- Up-selling
- Maintaining good rapport with the member; providing the right Elite experience and delivering quality service.
Competencies :
Functional
- Product Knowledge
- Process Knowledge
- Selling Skills
- Language skills English / Regional / Vernacular
- Business / Telephone Etiquette
- Presentation skills
- Basic computer skills
Behavioural
- Values Integrity Respect Customer Centricity
- Good Listening Skills
- Executive Presence
- Persuasion Skills
- Service Orientation
- Emotional Maturity
- Self-driven
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
