Case Manager (CCL)

Job Summary

The Case Manager (CM) plays a vital role in ensuring exceptional care and operational excellence across up to three residential facilities supporting a total of 18 clients. Under the direction of the Qualified Intellectual Disabilities Professional (QIDP) or Administrator the CM oversees all aspects of client support staff supervision training compliance and financial management. This leadership position ensures that every individual served receives compassionate person-centered care aligned with Home of Guiding Hands mission and values.

What Youll Be Doing:

Leadership & Team Oversight

• Supervise and mentor House Managers (HMs) and Direct Support Professionals (DSPs) to maintain quality client care and smooth facility operations.

• Provide coverage for open shifts and ensure adequate staffing through the creation and modification of weekly schedules.

• Conduct performance evaluations for HMs and DSPs highlighting achievements identifying areas for growth and setting annual goals.

• Partner with QIDP to prepare and deliver Disciplinary Action Reports (DARs) and ensure follow-up actions are completed.

Client Care & Individualized Support

• Deliver intermittent hands-on care including assistance with daily living activities such as bathing grooming medication administration and mobility support.

• Participate in Interdisciplinary Team (ID Team) meetings to develop and review Individual Service Plans (ISPs) and provide input on client goals health and safety.

• Maintain daily documentation and data collection to track progress and ensure compliance with program guidelines.

Health & Safety Management

• Coordinate and track client medical appointments dietary needs and overall health outcomes.

• Report and document incidents such as injuries illnesses or medication changes promptly and accurately.

• Conduct facility safety and compliance audits ensuring adherence to agency standards labor laws and state licensing regulations.

Training & Staff Development

• Lead new hire onboarding and ongoing employee training on agency systems care standards and house-specific requirements.

• Ensure all staff maintain current certifications complete required annual trainings and demonstrate competency in assigned duties.

• Provide hands-on coaching and professional development to promote staff engagement and retention.

Financial & Administrative Responsibilities

• Manage and audit house budgets client personal and incidental funds and house bank accounts.

• Reconcile monthly credit card and financial paperwork ensuring accuracy and timely submission.

• Oversee bi-weekly payroll reviews and ensure staff hours are processed correctly.

Facility Operations & Compliance

• Perform and document regular audits covering medication administration meal service active treatment recreation census and program participation.

• Facilitate or support facility meetings including ID Team reviews health and safety discussions and licensing visits in the absence of the QIDP.

• Assist with household upkeep including meal preparation cleaning and laundry to maintain a welcoming and safe environment for all residents.

Additional Responsibilities

• Attend required monthly trainings and agency meetings.

• Perform other duties as assigned to support the success and integrity of the residential program.

Qualifications Knowledge Experience:

Education & Experience

• High School Diploma or GED required; post-secondary coursework in Human Services or related field preferred.

• Minimum of 24 months of experience supporting individuals with Intellectual and/or Developmental Disabilities (IDD) preferred.

• At least 24 months of supervisory or leadership experience demonstrating the ability to guide and motivate staff effectively.

Knowledge & Technical Skills

• Strong understanding of State and Federal regulations governing residential services and client care (preferred).

• Ability to read write and communicate clearly in English both verbally and in writing.

• Proficiency using computers tablets and smartphones for documentation communication and data tracking.

• Familiarity with electronic recordkeeping systems and agency software applications.

Licenses & Certifications

• Must be 18 years of age or older.

• Must maintain a valid California Drivers License safe driving record and have at least two years of licensed driving experience.

• Must successfully complete and maintain certifications in:

  • CPR and First Aid

  • Pro-Act (Professional Assault Crisis Training)

  • Medication Administration

• Must pass a pre-employment physical examination and negative Tuberculosis (TB) screening with annual updates as required.

Core Competencies & Abilities

• Demonstrated leadership and team-building skills with the ability to inspire and support staff.

• Commitment to person-centered care and the mission of empowering individuals with intellectual and developmental disabilities.

• Strong attention to detail organizational skills and ability to manage multiple priorities.

• Reliable ethical and adaptable professional dedicated to maintaining a safe inclusive and compassionate environment for clients and staff.

Our Values:

Innovation We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration We believe that working together collaboratively is the foundation of a culture that values teamwork communication and cooperation. This belief is central to every part of our business both internally and externally and strengthens our community.

Accountability We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable we build trust and maintain the respect of our stakeholders.

Respect We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues clients and stakeholders to meet them with kindness and compassion.

Physical Requirements/Work Environment

This job operates in a residential home environment. The employee is frequently required to stand walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Additionally the individual may be required to lift objects weighing up to 50 pounds. Specific abilities required by this job include utilizing wheelchairs gait belts Hoyer lifts and using the buddy system to lift over 50 pounds.

Equal Opportunity Employer Statement

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy sexual orientation or gender identity/expression) age marital status status as a protected veteran among other things or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is to improve the lives of those we serve. We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities such as Down syndrome epilepsy autism and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes independent living support respite care and adult foster home services. Additionally we provide early childhood assessments and services tailored day support Life Planning workshops county-wide transportation services and on-site activities at our resource center.

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