Service Advisor (APS Parker)
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Job Location:
Parker, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Details
Job Posting
Anderson Powersports is looking for custocustomer-focusederienced Powersports Service Advisors to work with our amazing Service Team. Our Service Advisors should be passionate about customer service and enjoy interacting with people throughout the working this position youll be able to get out from behind the desk and play an active role in the service lane. Anderson Powersports will look to you to explain the Service Technicians recommendations to the customer in easy-to-understand language.
What Will I Do Every Day
Greet customers in a friendly manner when theyarrive.
Determine the needs based on customer information and a walk-around inspections and testdrives.
Use a consultative selling process to assist customers in planning for ongoing required maintenance.
Produce repair orders for customers including cost and time estimates with fulltransparency.
Communicate frequently with technicians and parts associates to ensure the timely completion ofwork.
Follow up with customers on the status of their vehicle toensuresatisfaction.
Gain superior product knowledge to effectively helpcustomers.
Provide an exceptional customer experience to driveloyalty.
What are the requirements for this job
High school diploma or equivalent
Proven ability to provide an exceptional customer experience.
Demonstrated communication consultative interpersonaland organizationalskills.
The willingness to follow up withcustomers.
Experience and desire to work withtechnology.
Valid drivers license and an acceptable safe driving record
Competencies
Flexibility
Communication Proficiency
Collaboration Skills
Detail-Oriented
Organized
Customer Focus
Technical Capacity
Teamwork
Strong Work Ethic
Position Type and Expected Hours of Work
This is a full-time position. Days and hours will vary to accommodate the service departments working hours. This position regularly requires working weekends.
Description
Summary/Objective
The service advisor is responsible for greeting customers on the service drive and initiating automotive services and repairs. The service advisor is often the first and last person the customer interacts with at our dealership. It is the service advisors responsibility to ensure that all transactions go smoothly and result in the highest levels of customer satisfaction resulting in customers returning for many years to come.
Essential Functions
- Be polite and friendly and greet customers promptly.
- Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- Conduct telephone transactions courteously and quickly.
- Determine costs and completion date of repairs and service.
- Notify customers promptly regarding any delays changes or additional work that is required. This may include testing emailing or calling the customer multiple times.
- Do not make commitments to customers that cannot be met orare not likely to be met. Communicate with customers to effectively manage their expectations in an appropriate manner. Never over-promise and under-deliver.
- Together with the service manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
- Produce accurate estimates for internal repairs.
- Start and finalize repair orders for warranty the customer paid and internal repairs.
- Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
- Performs all duties in a safe manner immediately reporting any accidents injuries or unsafe conditions to management.
- Shows when scheduled to work on time ready and able to perform essential job functions.
- Adhere to all company policies procedures and practices.
- Perform other tasks as directed.
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.
Required Education and Experience
- High school diploma or GED.
- 1-3 years of sales or technician experience preferred.
- 2-3 years ofexperienceas a service writer preferred.
- Excellent communication skills written and oral required.
Competencies
- Honesty
- Integrity
- Flexibility
- Communications Skills
- Collaboration Skills
- Customer Focus
- Organized
- Technical Capacity
- Teamwork
- Strong Work Ethic
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This position operates throughout the dealership. Time will be spent outdoors in the weather and elements. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl.
- The employee must occasionally lift or move up to 25 pounds.
- Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours will vary to accommodate the service departments working hours.This position regularly requires working evenings and weekends.
Note: Schedules are subject to change. Two weeks notice of a schedule change will be provided whenever possible.
Travel
No travel is required.
Additional Eligibility Qualifications
None is required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Equal Opportunity Statement
The Anderson Auto Group is an equal-opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
