Interpreter and Scheduler

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What Were Looking For:

Fluent English speaker or native-like proficiency.
Clear and concise communication skills.
Project Management & CRM Proficiency:
Direct experience with ClickUp HubSpot or other project management/CRM software is highly preferred.
If no direct experience candidates must demonstrate an ability to quickly learn complex software independently using available resources such as guides tutorials and minimal supervision.
AI Tool Expertise (Required):
Familiarity with ChatGPT Microsoft Copilot or other AI tools to assist with project management and operational tasks.
Must be able to write and optimize prompts effectively for work-related use.
Advanced knowledge of Microsoft Office 365 products.
Outlook: email inbox management and organization required
Teams: clear and concise communication with the project management team is critical to a smooth workflow!
Ability to manage multiple projects in a fast-paced environment.
Detail-oriented and highly organized.
Experience working with remote teams in different time zones.

Key Responsibilities:

Respond to client and vendor emails professionally and efficiently.
Coordinate and schedule interpreter services.
Act as a liaison between clients interpreters and organizational stakeholders.
Maintain accurate records of interpreter assignments and related documentation.
Assist with the development and implementation of policies and procedures for interpreter services.
Recruit new interpreters on an ongoing basis.
Update our database of interpreters on an ongoing basis.

Calendar Management & Scheduling Logistics:

Handling back-to-back meetings time zone coordination last-minute changes sending calendar invites.
Customer Service & Response Time: Prompt professional communication with clients and interpreters; managing expectations in time-sensitive situations.
Interpreter/Vendor Coordination: Selecting and confirming the right interpreter for each request dealing with interpreter availability or cancellations maintaining a roster/database of interpreters. Direct experience is preferred but we recognize that is a relatively niche market so this can be expanded to include general vendor coordination and management.
CRM/Tool Usage: Using platforms like ClickUp (preferred) or industry standard
CRM platforms (vendor/customer data management) and email marketing campaigns. (Note: we recently transitioned from HubSpot to Zoho so having direct experience using Zoho is preferred.)

What Were Looking For:Fluent English speaker or native-like proficiency.Clear and concise communication skills.Project Management & CRM Proficiency:Direct experience with ClickUp HubSpot or other project management/CRM software is highly preferred.If no direct experience candidates must demonstrate ...

What Were Looking For:

Fluent English speaker or native-like proficiency.
Clear and concise communication skills.
Project Management & CRM Proficiency:
Direct experience with ClickUp HubSpot or other project management/CRM software is highly preferred.
If no direct experience candidates must demonstrate an ability to quickly learn complex software independently using available resources such as guides tutorials and minimal supervision.
AI Tool Expertise (Required):
Familiarity with ChatGPT Microsoft Copilot or other AI tools to assist with project management and operational tasks.
Must be able to write and optimize prompts effectively for work-related use.
Advanced knowledge of Microsoft Office 365 products.
Outlook: email inbox management and organization required
Teams: clear and concise communication with the project management team is critical to a smooth workflow!
Ability to manage multiple projects in a fast-paced environment.
Detail-oriented and highly organized.
Experience working with remote teams in different time zones.

Key Responsibilities:

Respond to client and vendor emails professionally and efficiently.
Coordinate and schedule interpreter services.
Act as a liaison between clients interpreters and organizational stakeholders.
Maintain accurate records of interpreter assignments and related documentation.
Assist with the development and implementation of policies and procedures for interpreter services.
Recruit new interpreters on an ongoing basis.
Update our database of interpreters on an ongoing basis.

Calendar Management & Scheduling Logistics:

Handling back-to-back meetings time zone coordination last-minute changes sending calendar invites.
Customer Service & Response Time: Prompt professional communication with clients and interpreters; managing expectations in time-sensitive situations.
Interpreter/Vendor Coordination: Selecting and confirming the right interpreter for each request dealing with interpreter availability or cancellations maintaining a roster/database of interpreters. Direct experience is preferred but we recognize that is a relatively niche market so this can be expanded to include general vendor coordination and management.
CRM/Tool Usage: Using platforms like ClickUp (preferred) or industry standard
CRM platforms (vendor/customer data management) and email marketing campaigns. (Note: we recently transitioned from HubSpot to Zoho so having direct experience using Zoho is preferred.)