Head of Operations
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Head of Operations
Location: Pune
Department: Operations
Reports To: Chief Executive Officer (CEO)
About Smart Ship Hub:
Smart Ship Hub (SSH) is a global maritime digital solutions company transforming the shipping industry through advanced IoT AI and data analytics platforms. Our technology connects vessels cargo and shore teams enabling real-time visibility performance optimization and sustainable operations across global fleets.
Role Overview:
The Head of Operations will be responsible for leading and scaling Smart Ship Hub’s end-to-end operational functions ensuring seamless delivery of IoT-enabled digital services to global maritime clients. This role demands a strategic and hands-on leader who can align business objectives with execution excellence customer satisfaction and operational efficiency.
The ideal candidate will have a strong background in managing delivery customer support supply chain and technical operations within product or IoT-driven organizations.
Key Responsibilities:
Operational Leadership
- Lead day-to-day operations across IoT deployments data services platform delivery and customer success functions.
- Define and implement operational strategies KPIs and governance mechanisms for efficiency and scalability.
- Drive operational excellence across project execution service delivery and support teams.
- Oversee end-to-end IoT rollout and ensure adherence to quality safety and performance standards.
Cross-Functional Coordination
- Collaborate closely with the Delivery Team to ensure alignment on project execution timelines quality standards and customer expectations.
- Work with the Emissions Team to operationalize data collection validation and compliance monitoring for emission reporting.
- Partner with the Vessel & Voyage Performance Team to ensure seamless integration of vessel analytics performance insights and customer deliverables.
- Coordinate with the Solutions Team for IoT device readiness data reliability platform uptime and digital workflow automation.
- Coordinate with the Engineering Team for new features product stability and scalability.
- Drive synchronization among all teams to ensure a unified customer-centric delivery experience.
Customer Operations & Relationship Management
- Oversee end-to-end customer operations — from implementation to lifecycle management.
- Maintain strong engagement with key clients to ensure operational success SLA adherence and long-term satisfaction for Customer Success.
- Establish processes for proactive issue resolution continuous performance tracking and transparent reporting.
- Act as an escalation point for major operational challenges and customer concerns.
Team & Process Management
- Build mentor and manage cross-functional teams across project management supply chain and technical support.
- Standardize and continuously improve operational workflows documentation and reporting systems.
- Collaborate with engineering sales and customer success teams to ensure alignment on deliverables and priorities.
Customer Operations & Service Quality
- Oversee customer onboarding fleet deployment and post-implementation support.
- Ensure high service quality SLA adherence and proactive issue resolution for global customers.
- Maintain close engagement with key clients to ensure satisfaction and identify opportunities for value enhancement.
Strategic & Financial Oversight
- Develop annual operational plans budgets and resource forecasts aligned with business goals.
- Optimize costs and resource utilization while maintaining service excellence.
- Identify risks and implement mitigation plans across all operational domains.
Key Skills & Competencies:
- Strong leadership and people management skills.
- Proven experience in operational excellence process design and cross-functional management.
- Understanding of IoT ecosystems hardware logistics and data-driven digital operations.
- Excellent problem-solving analytical and decision-making abilities.
- Effective communication and stakeholder management skills at senior levels.
- Proficiency in operational tools dashboards and reporting platforms.
Qualifications & Experience:
- Bachelor’s or Master’s degree in Engineering Operations or Business Management.
- 12–18 years of experience in operations preferably in IoT SaaS industrial automation or maritime technology domains.
- Prior exposure to managing global clients and complex technical deployments is highly desirable.
Why Join Smart Ship Hub:
- Be part of a fast-growing maritime technology company driving global digital transformation.
- Lead mission-critical operations that connect innovation customers and execution.
- Opportunity to shape scalable processes teams and systems in a high-impact leadership role.
Required Skills:
leadership and team management operational excellence cross functional management
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
