CX Trainer
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
About Ethos
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise technology and the human touch to find you the right policy to protect your loved ones.
We leverage deep technology and data science to streamline the life insurance process making it more accessible and convenient. Using predictive analytics we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! Weve issued billions in coverage each month and eliminated the traditional barriers ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.
We make getting life insurance easier faster and better for everyone.
Our investors include General Catalyst Sequoia Capital Accel Partners Google Ventures SoftBank and the investment vehicles of Jay-Z Kevin Durant Robert Downey Jr and others. This year we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!
About the role
The Trainer is responsible for delivering and assisting with the training programs that will improve the effectiveness and success of our employees. The Trainer will be a seasoned training professional with Customer Service and/or call center experience. The Trainer will conduct regular training activities to ensure compliance with company policies and laws with a focus on the development of new employees. This position reports to the Senior Manager CX Quality and Compliance.
Duties and Responsibilities:
- Assess current training programs and make recommendations to improve their effectiveness.
- Assess internal employee skill levels and competencies by conducting needs analysis monitoring participant progress during training recommending program changes and tracking results.
- Coach and monitor new employees to increase their effectiveness.
- Administer progressive discipline to new employees regarding attendance and performance requirements as needed.
- Provide tracking/reporting to management on training program progress new hire development and course effectiveness.
Qualifications and Skills:
- 3 years of experience in Call Center Training & Development and/or Leadership
- 3 years of experience in training and development
- Leadership training experience a plus
- College Degree or equivalent work experience
- Strong communication skills - both oral and written
- Extensive knowledge of Customer Service and Life Insurance a plus
- Organizational skills
- Detail oriented
- Strong MS Office skills particularly PowerPoint and Word
- Comfortable working in a rapidly changing environment
#LI-Onsite
#LI-A1
Dont meet every single requirement If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. At Ethos we are dedicated to building a diverse inclusive and authentic workplace.
We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand embrace and thrive in a multicultural world. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Pursuant to the SF Fair Chance Ordinance we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used please refer to ourCalifornia CandidatePrivacy Notice.
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Get an instant life insurance quote online today! Ethos makes life insurance easy by offering you a dependable quote in seconds.
